Microsoft Voice Engineer

Our client - Local Government - is seeking an MS Teams Telephony specialist on an interim basis to support and stabilise a recently implemented Teams Phone environment.

Key skills & experience required:

• Demonstrable experience with Microsoft Teams Phone/Teams Voice
• Strong Back End knowledge of Direct Routing, Operator Connect, SIP trunking
• Proven experience configuring and supporting Teams Admin Center, voice policies, dial plans, call queues and auto attendants
• Experience with SBCs (Ribbon and/or AudioCodes) and carrier integrations
• Strong troubleshooting capability across call quality, audio dropouts, PSTN and numbering issues
• Experience working in complex or split Microsoft tenant environments
• Able to operate independently as a senior technical escalation/stabilisation resource
• Comfortable providing hands-on remediation and Back End configuration rather than end-user support

Previous Local Authority experience is desirable but not essential.

If your experience matches the criteria above, please get in touch.