Delivery Manager

Our client, a higher Education institution are looking for a Digital Delivery Manager to develop and be accountable for the Delivery team. The postholder will coach and mentor both team members and others to apply the most appropriate Agile, Lean and project methodologies tools and techniques. The complexity or breadth of products or teams will vary in this role, depending on the context of the initiative.

Utilising their expertise, the postholder will ensure the service meets the university needs, ensuring its continued relevance and adapting the service as required, in consideration of longer-term strategic objectives.

Essential Skills & Experience required:

• Proven experience in leading, building, and motivating high-performing delivery teams, including managing team performance, promoting collaboration, and implementing continuous improvement practices .
• Experience in using Agile, Lean, and hybrid project methodologies, with a track record of coaching and mentoring teams in applying these frameworks effectively to drive successful delivery outcomes.
• Experience overseeing project timelines, quality standards and budgets
• In-depth knowledge of various project management and delivery frameworks, with the ability to adapt delivery approaches based on project context and stakeholder needs to optimise delivery flow.
• A strong understanding of service standards and quality control practices, ensuring consistent delivery excellence, timely issue resolution, and alignment with longer-term organisational strategies.
• Strong coaching skills to guide and mentor teams in adopting Agile and Lean principles, fostering a culture of continuous improvement and effective problem-solving within the delivery team.
• Excellent communication and listening skills, with the ability to interpret and align stakeholder requirements with technical and business outcomes, ensuring that project objectives meet university needs.
• Proficiency in financial and resource management, including the ability to oversee budgets, assess cost vs. value, and strategically manage third-party vendor involvement in project delivery.
• Ability to consider and interpret business needs, presenting business-focused solution options
• Commitment to delivering a customer focussed service and to enhancing and improving service delivery

This role is hybrid (2-3 days in the office) and higher education experience is highly desirable.