MS D365 Account Manager - Sales

We are seeking Senior leader with experience into Sales /Account Manager Role - for Microsoft Dynamics D365

Role: D365 Account Manager Role (More into Farming)

Work Location: London

Work Mode: Hybrid – 3-4 days from office

Work type: Fulltime

Job Description:

Key Purpose:

The Account Manager - responsible for building and keeping a healthy customer relationship, managing the customer’s product, license and service issues, and closing sales efficiently.

This individual focuses on driving new business from existing customers with emphasis on the long-term growth and success of the customer’s business. The Account Manager manages the long term relationship with the customer by providing information on new modules, enhancements, upgrades and services on a continual basis that can be provided to improve the business success of the customer by supporting the customer-for-life concept. This position differs from the Sales Representative in that it focuses on existing customers instead of prospective customers.

Responsibilities:

• Business Development
• Admin and Management Reporting.
• Sales Process Management
• Client Management
• Cross Company & Interpersonal Relationships

All Project Phases

• Ensure overall quality and timeliness for the service delivery
• Maintain a healthy relationship with the customer
• Support sign-off for project phases

Sales and Diagnostic

• Plan and support presales activities.
• Prepare and conduct opportunity briefing.
• Contribute to risk analysis.
• Create and present proposals for Microsoft Dynamics.
• Support contract closing for business system implementations.

Analysis

• Support contract closing for business system implementations.

Operation

• Support hand-off to support and sales team

Optimization

• Manage the customer relationship after ‘go-live’
• Maintain a healthy relationship with the customer.
• Plan and Support optimisation activities.
• Responsible for engaging and coordinating with the Support and Services team when appropriate.

Upgrade

• Manage the customer after ‘go-live’
• Maintain a healthy relationship with the customer.
• Plan and promote upgrade activities.
• Responsible for engaging and coordinating with the Support and Services team when appropriate.

Client & Partner Management

Performance is satisfactory when:

• Client & Partner progress is reviewed regularly.
• Clients & Partners are delighted with the service
• Client & Partner feedback is communicated to all parties as appropriate.
• Copies of all client & partner documentation and communication to be stored on the CRM system

Functional/Technical Skills

• Fundamental understanding of Microsoft Dynamics
• Basic Knowledge of related Microsoft® technologies (SQL ServerTM, Exchange Server, .NET, Office SharePoint® Portal Server, BizTalk® Server)
• Ability to keep up with market trends

Interested professionals can share their CV / Queries to anita.gokul@alphayotta.com