Commercial Service Manager

Commercial Service Manager

Alscient, Leeds, England, United Kingdom (Hybrid)

The Role

As part of our continued growth, we’re seeking an experienced Commercial Service Manager to lead client relationships, drive account expansion and champion service excellence.

Your primary mission will be to help customers unlock the full value of their digital investments—particularly across Salesforce and AWS—by strengthening partnerships, identifying growth opportunities, and delivering innovative, high-impact solutions across a range of sectors.

As part of our continued growth, we have identified a need for an experienced and skilled Commercial Service Manager to work with our delivery teams to further develop and grow our customer base, with a particular focus on Salesforce and AWS platforms.

The key focus of the role is to help our customers unlock the full potential of their digital investments, drive account growth and deliver customer success, achieved by working closely to expand and enhance relationships through innovation and service excellence across a variety of sectors and technologies.

Why Alscient?

We are experts in digital transformation and proud to be, Summit level Salesforce Partners and Advanced tier AWS Partners with 15 years of proven experience developing solutions, supporting services and driving customer success, within the Salesforce and AWS platforms.

Our certified consultants and developers build future‐proof, innovative cloud solutions and provide managed services to sectors like health, transport, telecoms, social housing amongst others.

We provide great opportunities for people to develop and grow their career, alongside a fulfilling and enjoyable environment that supports that growth, while collaborating with the best people and teams around.

What’s in it for you?

From day one, you’ll have everything you need to succeed—comprehensive support, a collaborative environment, and opportunities to grow. While there’s plenty to learn, you won’t be doing it alone—we’ll be there to guide you every step of the way.

We offer a welcoming, inclusive, and supportive culture where you’ll work on exciting, forward-thinking projects. You’ll be rewarded with a market-leading salary, performance-based bonus, private healthcare, pension and a personalised development plan tailored to your skills and ambitions.

Importantly, you’ll also be incentivised for account growth, recognising your direct impact on our continued success.

What do we need from you?

We’re looking for someone who can step in with confidence and make an immediate impact. You’ll bring initiative, drive, and a strong sense of ownership—always focused on delivering real value for your customers.

You’ll be passionate about your work, commercially minded, and committed to continuous improvement. Collaboration is key, so we expect openness, a team-first attitude, and a willingness to support colleagues across the business.

Above all, you’ll be skilled at building and maintaining strong, trust-based relationships—both with clients and within your team.

Key Role Responsibilities Include:

• Customer Success - Act as a trusted advisor, ensuring strong ongoing relationships, high satisfaction, and renewal success.
• Service Alignment - Collaborate closely with delivery and managed service teams to ensure efficient and continued service excellence.
• Account Growth - Building and maintaining strong long term client relationships. Identifying upsell/cross sell opportunities across all platforms.
• Advisory Support - Guide customers on optimisation, innovation, and roadmap planning to align technology with strategic business outcomes.
• Sector focused Insight - Understand customer challenges in a variety of sectors like transport, social housing, healthcare - applying Alscient’s sector expertise.

You will have:

• Significant and proven experience (5+ years) in a client facing Commercial Service Management or Managed Service role within a technology consulting or cloud partner environment.
• Demonstrable record of growing service accounts and delivering exceptional customer satisfaction.
• Understanding of Salesforce multi-cloud and AWS capabilities.
• Evidence of strong communication, influencing, and stakeholder management skills.
• The ability to translate business needs into technical solutions leveraging the team around you.
• A Proactive, solution orientated mindset and collaborative team working style.
• A familiarity with ITSM frameworks and experience working in environments aligned to ITIL best practices.

Highly desirable attributes include:

• Familiarity with public sector, social housing, transport, or healthcare environments.
• A solid understanding of ITSM principles and practices, with experience working in ITIL-aligned environments.
• Knowledge of Salesforce multi-cloud and/or AWS capabilities, and how they drive business value.

Are you a good fit?

If you think you are a good fit and have a hunger to develop your career with us, get in touch.

Our Benefits and Opportunities include:

• Excellent market leading salary.
• A benefit package including life assurance, pension, and healthcare.
• Company annual performance related bonus scheme.
• Incentives for account growth.
• A generous holiday allowance, including a day off on your birthday.
• A flexible working policy.
• An inclusive, supportive, and welcoming culture.
• A personalised development plan.

If the above excites or interests you, please contact david.owen@alscient.com attaching your CV.