Principal Engineer- Product Support (United Kingdom)

Altra is a technology company focused on building powerful products that simplify complex IT operations. Trusted by global partners and used in mission-critical environments, our flagship platform, Dr Migrate , transforms how large enterprises modernise their infrastructure by streamling and optimising their migration to Microsoft Azure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.

We’re looking for a Principal Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging .

Working remotely from anywhere in the United Kingdom, you be a key player in product release cycles and the ultimate escalation point for all technical support matters.

What you will do for us:

• Assist enterprise clients and partners with Dr Migrate deployments and usage
• Triage, manage, and resolve customer issues using JIRA Service Management
• Debug and resolve complex technical problems using PowerShell and/or Bash
• Collaborate with the development team on bug identification and resolution
• Provide input into feature development and roadmap priorities
• Maintain and create support documentation and internal knowledge base articles
• Automate workflows and improve CI/CD practices using GitHub and scripting
• Support administration tasks in Power BI and Azure environments
• Schedule and deploy patches and execute other product related maintenance activities.

What you will bring to the party:

• Extensive experience in technical support, DevOps, or product engineering roles
• Strong experience in scripting with PowerShell and/or Bash (must-have)
• Proficiency in Azure DevOps , including pipelines and ticket workflows
• Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)
• Hands-on experience with Azure Migrate in large-scale environments
• Good understanding of networking fundamentals (routing, subnets, etc.)
• Familiarity with APIs and integrating automation tools
• Strong experience with GitHub, including CI/CD pipelines and code management
• Power BI administration knowledge (workspaces, permissions) is desirable
• VMware and on-prem infrastructure experience is a strong plus
• Technical leadership- the ability to mentor, train and lead junior engineers.
• Excellent communication, problem-solving and customer service skills

What's in it for you?

• Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus
• Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of cloud computing. #thinkahead
• Work with some of the industry's leading tech professionals - we are proud to have some of the best. #teamup
• Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
• Be part of a supportive working environment that values inclusion, flexibility, diversity and differences. #betrue
• Ultimately, we will help you to fear less and achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge?#fearlessachievemore
• Flexible, remote work. Work from anywhere in the UK! #flexit

Apply now to take the first step in becoming a part of an amazing product team!