Principal Engineer- Product Support (United Kingdom)
Altra is a technology company focused on building powerful products that simplify complex IT operations. Trusted by global partners and used in mission-critical environments, our flagship platform, Dr Migrate , transforms how large enterprises modernise their infrastructure by streamling and optimising their migration to Microsoft Azure. At Altra, we combine deep technical expertise with a pragmatic, automation-first approach to solving the biggest challenges in cloud migration and IT transformation.
We’re looking for a Principal Product Support Engineer to join our growing global team and play a key role in supporting our customers and partners. You’ll bring hands-on expertise in scripting, troubleshooting, and infrastructure operations, with a strong focus on PowerShell and/or Bash development and debugging .
Working remotely from anywhere in the United Kingdom, you be a key player in product release cycles and the ultimate escalation point for all technical support matters.
What you will do for us:
- Assist enterprise clients and partners with Dr Migrate deployments and usage
- Triage, manage, and resolve customer issues using JIRA Service Management
- Debug and resolve complex technical problems using PowerShell and/or Bash
- Collaborate with the development team on bug identification and resolution
- Provide input into feature development and roadmap priorities
- Maintain and create support documentation and internal knowledge base articles
- Automate workflows and improve CI/CD practices using GitHub and scripting
- Support administration tasks in Power BI and Azure environments
- Schedule and deploy patches and execute other product related maintenance activities.
What you will bring to the party:
- Extensive experience in technical support, DevOps, or product engineering roles
- Strong experience in scripting with PowerShell and/or Bash (must-have)
- Proficiency in Azure DevOps , including pipelines and ticket workflows
- Deep knowledge of Microsoft Azure (AZ-104, AZ-700, AZ-400 certifications preferred)
- Hands-on experience with Azure Migrate in large-scale environments
- Good understanding of networking fundamentals (routing, subnets, etc.)
- Familiarity with APIs and integrating automation tools
- Strong experience with GitHub, including CI/CD pipelines and code management
- Power BI administration knowledge (workspaces, permissions) is desirable
- VMware and on-prem infrastructure experience is a strong plus
- Technical leadership- the ability to mentor, train and lead junior engineers.
- Excellent communication, problem-solving and customer service skills
What's in it for you?
- Contribute to the success of a product that is making its mark on the global stage, at the cutting edge of innovations in technology. #winwithus
- Be part of a company that is leading the way in automation and efficiency, accelerating transformation and unlocking the power of cloud computing. #thinkahead
- Work with some of the industry's leading tech professionals - we are proud to have some of the best. #teamup
- Thrive in a team that is always learning, always innovating and making waves on a global scale. #standout
- Be part of a supportive working environment that values inclusion, flexibility, diversity and differences. #betrue
- Ultimately, we will help you to fear less and achieve more in a fast paced, innovative and cool environment - are you ready to accept the challenge?#fearlessachievemore
- Flexible, remote work. Work from anywhere in the UK! #flexit
Apply now to take the first step in becoming a part of an amazing product team!
- Company
- Altra
- Location
- Guernsey, UK
Hybrid / WFH Options - Posted
- Company
- Altra
- Location
- Guernsey, UK
Hybrid / WFH Options - Posted