Senior Partner Manager

Senior Partner Manager

I'm partnering with a fast growing AI-powered SaaS business that works with some of the world's largest enterprises. They're looking for a Senior Partner Manager to own a significant and expanding book of business across their BPO partner channel.

This is a genuinely exciting commercial role; the successful candidate will be building a function from the ground up, managing a portfolio of 40+ enterprise accounts through large partners. Whilst also scaling a small team to support you.

The role

My client's BPO partnerships represent a substantial share of their customer base. These are complex, high value relationships where partners run operations on behalf of end clients, creating a dual stakeholder dynamic that requires both commercial sharpness and strong relationship management.

You'll own renewals, retention, and expansion across the portfolio end-to-end. There's real white space here: many accounts are on a single module where two or three are relevant, making this a genuine growth opportunity, not just a retention play.

What you'll be doing:

• Own NRR, renewal, and expansion targets across 40+ enterprise accounts
• Identify and execute upsell and cross-sell opportunities across a broad module set
• Lead commercial negotiations on renewals and expansions
• Build relationships with both partner teams (day-to-day users) and end clients (buyers)
• Navigate MSP-style account dynamics with strong judgement
• Develop account plans, build portfolio segmentation, and monitor health and churn risk
• Build the operational processes and playbooks for a function that doesn't fully exist yet
• Manage and develop one direct report, with a clear path to grow the team

What my client is looking for:

• 6–10 years in account management or customer success within B2B SaaS or enterprise technology
• Proven track record hitting commercial targets on a large book of business
• Experience managing complex accounts where the buyer and the user are different organisations
• Exposure to BPO or partner-managed customer relationships is a strong plus
• Comfortable owning pricing and commercial conversations
• Familiarity with MEDDIC/MEDDPICC
• Experience building processes or frameworks in an early-stage function
• Based in London, with flexibility to travel

What's on offer:

• Hybrid working (2 days/week in a central London office)
• 27 days holiday + Christmas closure, with tenure increases and buy/sell options
• Private medical & dental cover
• Enhanced parental leave

If this sounds like the right next step, feel free to apply or reach out directly for a confidential conversation.