Command Centre Lead/Technical Operations Lead
Command Centre Lead (Technical Operations Lead/Service Operations Lead)
Preston (onsite 5 days/week)
£100,000 + 10% bonus
We're looking for a S enior Command Centre Lead (also aligned to roles such as Technical Operations Lead, Service Operations Lead, or Senior Incident Lead) to take ownership of a critical live environment.
This is a high-impact position where you'll act as the technical authority during major incidents, ensuring service stability, rapid resolution, and strong operational control across a complex, multi-supplier landscape.
What you'll do- Lead the Command Centre (similar to a NOC/SOC or Service Operations function) and oversee day-to-day operations
- Take command of Major Incidents (Sev 1/2) and critical business events
- Coordinate multiple suppliers in a SIAM/multi-vendor environment
- Maintain Real Time visibility across infrastructure, applications, networks & security
- Drive incident resolution, root cause analysis, and continuous improvement
- Act as the central escalation point and provide clear updates to senior stakeholders
What you'll bring
- Experience in roles such as Command Centre Lead, Technical Operations Manager, Service Operations Lead, or Major Incident Lead
- Strong background in NOC, SOC, or large-scale 24/7 operations environments
- Broad technical understanding across multiple IT towers
- Proven ability to lead under pressure in live environments
- Experience coordinating across multiple service providers
- Strong stakeholder management and communication skills
- Familiarity with ServiceNow and enterprise monitoring tools
Requirements
- Sole UK national
- SC cleared or eligible
A great opportunity for a calm, credible and decisive operations leader who can run a live environment, align suppliers, and confidently represent the business onsite.
RSG Plc is acting as an Employment Agency in relation to this vacancy.