IT 1st Line Technical Support Analyst
IT 1st Line Technical Support Analyst
£31,206 per annum
Hybrid - with occasional travel to one of our offices (Milton Keynes, Peterborough, Rushden or Boston)
Full Time, Permanent
We have an opportunity for an IT 1st Line Technical Support Analyst to join us to be responsible for delivering a high-quality technology support service providing excellent customer service to all employees of Amplius.
Salary: £31,206 per year
Contract: Permanent, full time
Your week: 36.25 hours (Monday to Friday 9am– 5:15pm)
Location: Hybrid, with a weekly presence in our Milton Keynes office
Snapshot of your role
- Ensure that equipment and systems used to provide IT services meet targets for availability and performance.
- Apply proven techniques and procedures to the solution of incidents, problems, and changes. You may contribute to the design, development, commissioning, decommissioning and maintenance of systems and services.
- Provide support on all application systems when required and investigate potential training programme enhancements and develop and maintain the knowledge base to reduce the number of training issues logged.
- Provide telephone, portal and email incident reporting support, ensuring that where possible incident calls are dealt with at the first point of contact.
- Ensure that all documentation and asset records are accurately maintained and that all key changes are communicated to all members of the team.
- Minimises disruption to users’ work activities by taking personal responsibility and accountability for work undertaken, resolving incidents, and carrying out service requests in a timely manner, as well as ensuring planned work is communicated in advance.
Your toolkit for success
- Experience of working in a customer services environment.
- Experience of working in an IT department or similar operational support role.
- Demonstrate a knowledge of key IT support principles.
- Demonstrate high standard of customer communication skills.
- Organised and efficient in fast paced environment.
- Ability to resolve technical issues and communicate in a non-technical language.
- Strong ICT problem solving skills.
Please read the attached Job Description before applying so you get the full scope of the role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 25th January 2026
Interviews: TBC
We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Have questions? Contact the Amplius Recruitment Team and we’ll be in touch to support you with any questions, queries or conundrums!