Desktop Support Specialist

Hope you are doing well,

Job Role: IT Support

Job Location: Ulverston UK

Job Type: Contract Duration will be 1 Month (Replacement Contract)

Job Description:

Key Responsibilities:

• Provide first-level technical support to end-users via phone, email, or chat.

• Experience in providing technical & customer support in Application, Maintenance, Development, Support (ADMS)

• Assist in the setup and configuration of new software, basic hardware and network issues.

• Log and track all incidents and service requests in the ticketing system.

• Escalate complex issues to higher-level support teams as necessary.

• Follow up with users to ensure issues are resolved and provide updates on the status of their requests.

• Maintain and update knowledge base articles and documentation.

• Participate in team meetings and contribute to continuous improvement initiatives.