Endur Support Analyst (London Area)

Job title: Endur Support Analyst

Location: London, UK

Project type: 6 months

Project site: Hybrid (3days in a week)

Note :

- Candidate can apply who is Comfortable working in shifts (US/Singapore hours)

Responsibilities :

- At least 5 years of demonstratable experience using the Endur product.

- Endur L2 with techo-functional type experience, preferably Front and Middle office experience

- In depth functional understanding of the Endur product with preferably Gas, Power or LNG market experience

- Proven experience of 1st/2nd Line experience along with a thirst for growing in this space, and able to demonstrate taking a problem through to resolution

- Working directly with users (in office and remotely) to understand and resolve issues in a timely manor

- Building and maintaining business relationships. Collaborating with business management/trading desks on matters of support, escalation, technical challenges, continuous improvement

- Good understanding of deal lifecycle processes

- Major incident handling experience

- Utilising experience and bp process to triage and prioritise issues and tickets

- Excellent communication skills and experience gained in a commercial environment, as set out below.

Nice to have experience:

- Experience in AWS platform and technologies

- Experience using Azure DevOps for work item management

- Experience of the ITRS Geneos platform/application

- Experience of using and developing APM