Information Technology Support Specialist (Kingston upon Hull)

Job Title: IT Support Specialist

Job Location: Hull, UK

Job Type: Contract

Hybrid/Onsite: Full Onsite

Job Description:

• Serve as the first point of contact for end-users seeking technical assistance via phone, email, or ticketing system.
• Diagnose and resolve hardware, software, and network issues.
• Provide support for Windows , MacOS , Microsoft Office 365 , Active Directory , and VPN connectivity.
• Escalate complex issues to appropriate IT teams while ensuring timely follow-up.
• Log all incidents and service requests accurately in the ticketing system (e.g., ServiceNow , Remedy ).
• Maintain and update documentation of known issues and solutions.
• Assist in setting up and configuring desktops, laptops, mobile devices, and peripherals.
• Perform user account administration (password resets, account creations) in Active Directory and other systems.
• Support remote users using remote desktop tools and VPN.
• Contribute to continuous improvement initiatives in the IT support function.

Required Skills and Qualifications:

• 3 years of experience in a Service Desk or IT Support role.
• Strong knowledge of Windows OS , Office 365 , and basic networking concepts.
• Hands-on experience with Active Directory and user account management.
• Familiarity with IT ticketing systems (e.g., ServiceNow , Remedy , Jira ).
• Excellent troubleshooting and problem-solving skills.
• Strong customer service orientation with good verbal and written communication.
• Ability to prioritize and manage multiple tasks effectively.