Senior Consultant - Customer Identity & Access Management (CIAM)

About the Role:

As a Senior Consultant in Customer Identity & Access Management (CIAM), you will play a strategic and technical leadership role in shaping Roche’s digital customer experience. Positioned within our CIAM Product Line, you will be responsible for guiding the end-to-end architecture, implementation, and evolution of enterprise-scale identity solutions, with a particular focus on SAP Customer Data Cloud (SAP CDC).

This role is ideal for a self-driven expert who thrives at the intersection of technology, business, and user experience—bringing consultative insight, innovation, and governance to a highly visible area of our digital transformation.

Key Responsibilities:

• Architect and lead the implementation of secure, scalable CIAM solutions using SAP CDC, aligned with Roche’s enterprise digital strategy.

• Serve as a consultative partner to business and technology teams, translating business needs into secure, user-friendly identity experiences.

• Drive the strategic integration of CIAM with digital platforms and applications, ensuring interoperability and performance across ecosystems.

• Champion compliance and data privacy by designing solutions that meet global regulatory standards (GDPR, CCPA, etc.) and internal governance requirements.

• Provide technical leadership and mentoring to developers and platform engineers, fostering a high-performing and knowledge-sharing team culture.

• Oversee CIAM operations and continuous improvement, ensuring system reliability, security posture, and proactive incident resolution.

• Engage in cross-functional program planning, contributing to timelines, resource strategies, and stakeholder alignment in an agile delivery environment.

• Stay ahead of emerging technologies and trends in CIAM, identity protocols, and cybersecurity—proactively proposing enhancements to future-proof the platform.

Your Profile:

• 6+ years of experience in identity and access management, with a strong track record in delivering customer-centric solutions.

• Deep hands-on expertise with SAP Customer Data Cloud (Gigya) and associated CIAM capabilities.

• Strong understanding of identity standards and protocols such as SAML, OAuth 2.0, OpenID Connect, and their secure implementation.

• Experience designing and managing privacy-first architectures, with knowledge of GDPR, CCPA, and industry data protection frameworks.

• Backend experience with platforms such as Java, .NET, PHP, and front-end skills using JavaScript, HTML/CSS, REST APIs.

• Proven ability to lead technical initiatives, influence architectural decisions, and collaborate effectively with both technical and business teams.

• Professional certifications (SAP CDC, CIAM, CISSP, CISM, ITIL, etc.) are advantageous.

• Excellent communication and stakeholder engagement skills—able to convey complex ideas in a clear and actionable way.

• Agile working experience (Scrum, SAFe, etc.) and a mindset of continuous learning and adaptability.