Service Manager

Job Title: Service Manager – Insurance (Specialty Insurance, Guidewire & Verisk)

Location: London, UK

Work Mode: Hybrid – 2 days/week onsite

Contract Duration: 6 Months

Experience: Minimum 10+ Years

Job Summary:

We are seeking an experienced Service Manager with strong expertise in the Insurance domain, specifically within Specialty Insurance lines, coupled with hands-on experience in Guidewire applications and Verisk Rulebook configuration/exposure. The ideal candidate will be responsible for managing end-to-end service delivery, application support, stakeholder management, incident and problem management, and driving operational excellence across insurance technology platforms.

Key Responsibilities

Service Management & Operations

• Lead end-to-end service delivery for insurance applications and platforms.

• Manage application support, production operations, incident management, problem management, and change management processes.

• Ensure adherence to SLAs, KPIs, OLAs, and regulatory compliance requirements.

• Drive service improvement initiatives to enhance operational efficiency and customer satisfaction.

• Conduct service reviews and governance meetings with business and technology stakeholders.

• Manage Major Incident Management (MIM) processes and coordinate resolution activities

Verisk Rulebook Exposure

• Manage insurance rating and underwriting rule implementation using Verisk Rulebook.

• Ensure seamless integration between Guidewire applications and Verisk products.

• Collaborate with business teams for rule changes, compliance updates, and product enhancements.

• Support testing and deployment of new rating algorithms, forms, and regulatory updates.

Stakeholder & Vendor Management

• Act as the primary point of contact for business stakeholders and clients.

• Coordinate with third-party vendors, product teams, and offshore/onshore support teams.

• Manage escalations and ensure timely resolution of critical issues.

• Prepare executive-level dashboards and service reports.

Guidewire Management

• Manage and support Guidewire platform components:

• Coordinate production releases, patch management, and environment management activities.

Required Skills

Insurance Domain

• Specialty Insurance

• Commercial Insurance

• Property & Casualty (P&C)

• Underwriting Operations

• Policy Administration

• Claims Lifecycle

• Rating & Quoting

Technical Skills

• Guidewire PolicyCenter

• Guidewire BillingCenter

• Guidewire ClaimCenter

• Verisk Rulebook

• Insurance Rating Engines

• API Integrations

• SQL

• Production Support