Technical Support Engineer (SCCM) (Dundee)

Position: Desktop Support (SCCM)

Position Type: Contract

Location: Dundee, UK

Job Description:

The IT Support Engineer is responsible for providing technical support to the company. This includes diagnosing and troubleshooting issues and maintaining, upgrading, and installing hardware and software.

• Diagnose and resolve problems with hardware, software or network connectivity.
• Maintain, upgrade, and install hardware and software as needed.
• Experience with advanced troubleshooting of both wireless and/or data networks (LAN/WAN). Network cabling & setup
• Good Knowledge of Intune & Autopilot imaging process.
• Knowledge on System Center Configuration Manager (SCCM) Client side troubleshooting.
• Good Knowledge on Windows patching and troubleshooting.
• Good knowledge on Microsoft o365 and troubleshooting, MFA.
• Knowledge on Antivirus tool like Crowdstrike.
• Knowledge in Bitlocker functionality.
• Knowledge on ITSM process and SLA (Incident & Service Task)
• Good Knowledge of Operating System – Installation & Troubleshooting (Windows 10/ 11, Server – Added advantage)
• Excellent analytical and problem-solving skills
• Minimum of 5+ years' experience as an IT support engineer or equivalent role – Excellent verbal and written communication skills

Thanks and Regards,

Schiffer Felix

Talent Acquisition Executive | UK & Europe

Ampstek Services Limited

Sontraer Str. 9 60386, Frankfurt am Main, Hessen Germany

Tel - +49 (69) 50604428

Email - felix.s@ampstek.com /

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