EUC Support Analyst - VIP

EUC Support Engineer - VIP – London - £40,000 – Hybrid Working

O365, D365, Azure, Intune, AD, Exchange, Windows 10/11, LAN, WAN, VPN, MDM, Autopilot

EUC Support Engineer, you’ll be the face of IT in our London office—supporting our clients teams, including the Tech Leadership and CEO, with seamless, jargon-free technical assistance.

About you.

• Be the go-to IT expert in our London office, providing hands-on support and resolving escalations.
• Manage and deploy Windows desktop environments using Intune and Autopilot.
• Troubleshoot hardware, software, and network issues across desktops, laptops, and mobile devices.
• Support and mentor 1st/2nd line engineers, contributing to a culture of continuous learning.
• Maintain and evolve IT policies, processes, and procedures.
• Collaborate with stakeholders and contribute to infrastructure and security maintenance.
• Occasionally travel to head office for team meetings and collaboration.

Skills You will bring

• Strong experience with Microsoft technologies: O365, D365, Azure, Intune, AD, Exchange, Windows 10/11.
• Experience in Power Apps a plus
• Familiarity with Jamf Pro and Apple macOS/iOS support.
• Knowledge of networking (LAN, WAN, VPN), MDM, and cybersecurity best practices.
• Hands-on experience with AV tech (e.g., Teams Rooms, Logitech, Zoom).
• Excellent communication skills and a customer-first mindset.
• Previous IT Service Desk experience and a passion for solving problems.

Beneficial Certifications

• ITIL certification (or working knowledge)
• MS-101 – Microsoft 365 Mobility and Security
• AZ-900 – Microsoft Azure Fundamentals