IT Service Delivery Manager

Service Delivery Manager - Warwick (Hybrid – 2 days on-site pw)

Salary: c. £60,000 + benefits

Experienced IT Service Manager to lead service delivery and vendor management, working in an end user environment where the majority of IT services are outsourced. You will be managing key managed service providers (MSPs) during a major technology transformation. This is a high-impact role where you’ll shape supplier relationships and ensure optimal service performance working closely with IT and business leadership.

Key Responsibilities

Manage end-to-end service delivery and performance

Monitor SLAs/KPIs and drive continuous improvement

Build strong vendor relationships and handle escalations

Lead governance forums and optimize contractual commitments

Align processes and coordinate incident management

About You

Experienced in ITIL, ideally V4

Strong experience in service management and vendor governance

Skilled in multi-supplier environments with excellent stakeholder engagement

Hybrid role: 2 days on-site in Warwick, remainder remote.

If you’re experienced managing 3rd party IT suppliers, and thrive on shaping supplier relationships, driving service excellence, please apply now for immediate consideration!