EUC Device Team Manager

EUC Device Team Manager Solihull (Hybrid – 1–2 days per week from home),

£48,000 DOE + Benefits, Permanent, Full time, Intune, MDM, Management, Leader

Are you ready to shape the future of end-user technology across a large, fast-moving enterprise? We're looking for an experienced EUC Device Team Manager to lead a high-performing team responsible for delivering secure, reliable, and innovative device services to thousands of users.

This is your opportunity to take ownership of device strategy, modern management tooling, and lifecycle operations in an organisation undergoing significant digital transformation.

About the Role

As the EUC Device Team Manager, you will oversee the full lifecycle of end-user devices including laptops, desktops, mobiles, tablets, and peripherals, ensuring they are secure, compliant, and optimised for performance.

You’ll lead a skilled team consisting of a Team Leader and four technical specialists, fostering a culture of collaboration, service excellence, and continuous improvement.

This role is ideal for someone who thrives in a large enterprise environment and is passionate about modern device management, user experience, and operational excellence.

Key Responsibilities

Device Lifecycle Management

• Oversee procurement, configuration, deployment, support, upgrades, and secure disposal of all end-user devices.
• Ensure compliance with corporate security standards and regulatory requirements.
• Manage and optimise MDM platforms including Microsoft Intune, Apple Business Manager, Samsung Knox, and SOTI MobiControl.
• Coordinate with vendors on hardware/software procurement and SLAs.
• Ensure timely deployment of OS and application patches.

Team Leadership

• Line-manage and develop a team of device specialists.
• Drive knowledge sharing, coaching, and continuous improvement.

Operational Excellence

• Ensure efficient resolution of device-related incidents and service requests.
• Monitor device performance, usage, and support metrics.
• Standardise device configurations and support processes.
• Maintain high-quality documentation for end-user support and builds.

Strategic Planning & Innovation

• Develop and maintain a forward-thinking device strategy aligned with digital workplace goals.
• Enhance end-user experience through performance, accessibility, and usability improvements.
• Collaborate with service desk, infrastructure, and procurement teams to align technology roadmaps.

Asset Management

• Maintain accurate records of device ownership, location, and lifecycle status.

Project Delivery

• Lead or support device rollouts, upgrades, migrations, and other IT transformation initiatives.

Skills & Experience

Essential

• Proven experience managing end-user devices in a large enterprise environment.
• Strong leadership and people-management skills.
• Deep knowledge of Windows, macOS, iOS, and Android platforms.
• Hands-on experience with MDM solutions such as Intune, SOTI MobiControl, Apple Business Manager, Samsung Knox.
• Strong understanding of endpoint security and device imaging.
• Excellent communication and stakeholder-management abilities.

Desirable

• ITIL certification or equivalent service management experience.
• Experience with Microsoft Entra ID, Autopilot, and Zero Trust principles.
• Knowledge of accessibility and inclusive technology practices.

If you're passionate about delivering exceptional end-user experiences and want to lead a team at the heart of a modern digital workplace, we’d love to hear from you.