Implementation Manager

We're looking for an Implementation Manager to lead enterprise onboarding projects at the intersection of customer success, product, and engineering. This is an exciting opportunity to work with global finance teams, helping them transform cash flow and collections processes while integrating seamlessly with leading ERP platforms such as NetSuite, SAP, and Microsoft Dynamics.

• Lead large-scale onboarding projects from kickoff to go-live, ensuring smooth delivery and an excellent customer experience.

• Work directly with enterprise clients to understand ERP environments, billing workflows, and integration needs.

• Translate business and technical requirements into clear implementation plans.

• Own the technical setup and ERP integration during onboarding.

• Collaborate across Sales, Product, Engineering, and Customer Success to deliver tailored solutions.

• Act as the ERP integration expert for enterprise customers.

• Develop project tracking tools and report on milestones and progress.

• Communicate confidently with all stakeholders, from operational teams to executive leadership.

• 6+ years' experience in Implementation, Solutions Engineering, or Technical Consulting.

• Strong knowledge of APIs, data mapping, and integration patterns.

• Proven ability to manage ERP-related projects - NetSuite and SAP experience is a strong plus.

• Excellent communication skills, able to engage both technical teams and finance leaders.

• Highly organised, proactive, and comfortable managing multiple projects simultaneously.

• Bonus: experience building internal tools or project tracking systems.

• Hybrid working: Office Mon-Thu, flexible Fridays.

• August remote working - take the month to escape the city.

• Office shutdown in December - two full weeks to recharge.

• Stock options after 12 months.

• Performance bonuses.

• 20 days holiday + perks (treat days, lunches, etc.).