Antenatal Clerical Officer/Receptionist
Job summary
An exciting opportunity has arisen for a dedicated and enthusiastic individual to join the Antenatal Clerical team located across four sites - Royal Gwent Hospital, Ysbyty Ystrad Fawr, Nevill Hall Hospital and County Hospital.
This role involves both reception and office administrative duties including data inputting, booking appointments, answering patient queries and liaising with various stakeholders including midwives, GPs and consultants.
The successful candidate will contribute to a patient-focused environment by using strong organisational, communication, and administrative skills to support the delivery of safe and effective care
Main duties of the job
Duties will be:
Work collaboratively as a member of the Antenatal Clerical and Reception Team to support the delivery of a comprehensive, efficient, and high-quality service.
Provide an excellent standard of customer service, acting as the first point of contact for patients attending antenatal outpatient clinics and ensuring a welcoming and supportive experience.
Respond to telephone enquiries from patients, healthcare professionals, and other stakeholders in a timely, courteous, and professional manner.
Action new and follow-up appointments, ensuring all bookings and associated outcomes are processed accurately and in line with departmental procedures and timescales.
Maintain accurate, up-to-date patient information across multiple systems, including WPAS, BadgerNet, and Soliton, ensuring data quality and confidentiality standards are upheld.
Liaise effectively with a range of healthcare professionals, including midwives, GPs, consultants, and other internal and external stakeholders, to support the smooth running of the service.
Demonstrate flexibility in meeting service requirements, including providing cross-cover across the four Antenatal sites when required
The ability to speak basic Welsh is desirable for this post and basic Welsh language training will be provided upon appointment. Welsh and/or English speakers are equally welcome to apply.
About us
Aneurin Bevan University Health Board (ABUHB) is a multi-award-winning NHS organisation serving the communities of Gwent. With more than 14,000 staff and volunteers, we provide safe, high-quality, and compassionate care across hospitals, GP practices, community services, and mental health settings. As a University Health Board, research, education, and innovation are central to our work, supporting evidence-based practice and continuous improvement.
Our work is guided by the Gwent Strategy 2025-2035, which sets out our long-term ambition to create a fairer and healthier future for our population. We focus on prevention, reducing health inequalities, and working in partnership with local authorities, voluntary organisations, and communities to improve health and wellbeing.
We are committed to creating an inclusive, supportive workplace where people feel valued, respected, and able to develop. Our values of Kindness, Integrity, and Respect shape how we care for patients and how we treat one another.
We offer a wide range of learning and development opportunities, flexible working where possible, and a comprehensive NHS benefits package. Working for ABUHB means being part of an organisation that values its people and offers the chance to build a meaningful and rewarding career while making a real difference to the lives of others.
Job description
Job responsibilities
Please refer to Main Duties of the job as above
You will be able to find a full Job description and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Qualifications and Knowledge
- NVQ level 2 in administration or basic general education, computer literate and numerate
- Knowledge of IT Systems and applications
- Understanding of team working ethos
- Basic IT Qualification e.g., EDCL
- Knowledge of RADIS
- Knowledge of Clinical Work Station
- Knowledge of Welsh Patient Administration System (WPAS)
- Knowledge of Badgernet
Experience
- Previous clerical experience or similar
- Customer Service Experience
Skills and Attributes
- Good Communication Skills
- Ability to use initiative and meet deadlines
- Polite and professional telephone manner
- Ability to work well under pressure
- Ability to develop good and effective employee relationships
- Ability to follow instructions
- Ability to work flexibly either as part of a team or using one's initiative to meet the needs of the service
- Flexible to the needs of the service
- Demonstrate a commitment to achieving high quality standards of work
- Accurate and methodical in all aspects of work
- Willingness to work under direction but also self-starter
- To undertake training for relevant IT systems and gain knowledge of work procedures and practices for the Referral & Booking Service
- Willingness to undertake and complete statutory and mandatory training i.e., Information Governance, confidentiality data coding and input procedures etc during an induction period.
- Willingness to undertake future training as required by the post
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading and writing in Welsh
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Certificate of Sponsorship
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.
Employer details
Employer name
Aneurin Bevan University Health Board
Address
Royal Gwent Hospital
Cardiff Road
Newport
NP20 2UB
United Kingdom
Employer's website
https://abuhb.nhs.wales/