ICT Systems Support Analyst

Job description

Job responsibilities

Create, Maintain, update and publish ICT platform documentation.

Provide advice and support to all members of ICT services and Systems Support team.

Create, maintain equipment inventory and ensure that necessary spares are catered for.

Create, maintain update and publish operational procedures for ICT Technical Service Support staff that relate to system support.

Create, maintain, update, publish and test backup and recovery documentation, procedures.

Achieve and maintain compliance with organisational level service agreements.

Manages the operational Systems Environments affecting the whole health board.

Contributes towards ICT Strategy.

Works as part of problem management team to determine root cause analysis.

Work with external suppliers to escalate Major Digital Incidents.

Works with external Suppliers and contributes towards contracts negotiation and requirements.

Person Specification

Qualifications

• Educated to Degree level or equivalent demonstrable level of work experience and knowledge

• ITIL Intermediate Lifecycle qualification
• One or more certified MCSE (Microsoft Certified Systems Engineer), CCNA (Cisco Certified Network Associate), MCP (Microsoft Certified Systems Engineer).
• Formal project management qualifications (e.g. PRINCE 2)

Experience

• Excellent team worker, able to work collaboratively as part of an innovative and agile team, whilst being able to manage personal workloads to meet agreed deadlines
• In depth understanding of other ICT server systems including virtualisation, remote desktop and server hardware
• Evidence of leading the design, development and deployment of computer system upgrades and implementations
• Experience of using a major call management / helpdesk application
• Providing expert advice and knowledge of digital technology solutions, their implementation and ongoing management.
• Identification of risks and risk management
• Creating and maintaining technical documentation

• Delivery of server services using core Microsoft solutions, leading application vendors and Enterprise standard hardware
• Experience of SQL Server environment
• Experience of Citrix environment
• Experience of setting up new servers and services in a variety of settings including business critical applications
• Experience of ICT service provision in a health care setting
• Experience of technical systems management in a Unix environment

Skill

• Excellent communication and interpersonal skills, verbal and written and reporting skills
• Able to deal effectively with staff, customers, and suppliers at all levels
• Good organisational skills
• Understanding of business continuity testing and legislative requirements such as Network Information Systems Directive (NISD) and General Data Protection Regulation (GDPR)
• Can demonstrate an understanding of the importance of service availability in critical environments
• Ability to manage multiple stakeholders and command the respect of peers within and outside of the organisation to deliver the right solution

• Understanding of ITIL service management functions and processes
• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Other

• Able to work as part of an On-Call Rota for out of hours' escalation.
• Able to meet travel requirements of the role
• Will be required to work unsociable hours as necessary, in order to minimise systems unavailability

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website.

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants.

Employer details

Employer name

Aneurin Bevan University Health Board

Address

Ty Gwent

Llantarnam Industrial Park, Lake View

Cwmbran

NP44 3HR

Employer's website

https://abuhb.nhs.wales/