Lead Technical Support Analyst

Job summary

You will be part of the Software Development team within the Digital, Data and Technology directorate and will have a range of technical responsibilities, working collaboratively within small multidisciplinary teams.

ABUHB recognises now more than ever, that digital technology has become fundamental to the way we live our lives and to the health and care of our population and through this recognition, have developed the ABUHB Digital Strategy - Transformation through Digital.

The Lead Technical Support Analyst is a new position and presents an exciting opportunity for the person with the right skills, experience and aptitude to shape this role.

This is an office-based position in South Wales. Flexible working options can be discussed in line with the Health Board's flexible working policy.

Main duties of the job

Your main responsibilities will be:

• Lead and manage the technical support team to ensure timely and effective resolution of software application issues.

• Oversee daily operations and provide advanced troubleshooting for software application issues, both functional and non-functional.

• Manage deployment processes, release management, change control, environment and configuration management.

• Develop and implement best practices to enhance team performance and support processes.

• Foster a culture of continuous improvement and customer service excellence.

• Lead on work within area of remit, collaborating with colleagues in Digital, Data and Technology (DDaT) and other stakeholders.

Key technologies include:

• Supporting applications written using C# within the .NET framework using .Net Core, ASP.Net Web API and MVC.

• TSQL and application development using Microsoft SQL Server

• Team Foundation Server / Azure DevOps

• HL7 V2 messaging standards

• FHIR messaging standards

About us

Aneurin Bevan University Health Board is a multi-award winning NHS organisation with a passion for caring. The Health Board provides an exceptional workplace where you can feel trusted and valued. Whatever your speciality or stage in your career, we have opportunities for everyone to start, grow and build your career. The health board provides integrated acute, primary and community care serving a population of 650,000 and employing over 16,000 staff.

We offer a fantastic benefits package and extensive training and development opportunities with paid mandatory training, excellent in-house programmes, opportunities to complete recognised qualifications and professional career pathways including a range of management development programmes. We offer flexible working and promote a healthy work life balance, provide occupational health support and an ambitious plan for a Wellbeing Centre of Excellence to support you at work.

Our Clinical Futures strategy continues to enhance and promote care closer to home as well as high quality hospital care when needed. This includes the Grange University Hospital which provides specialist and critical care and is the newest addition to the clinical futures strategy opening in November 2020. Join us on our journey to pioneer new ways of working and deliver a world-class healthcare service fit for the future.