Client Success Manager

About the Role:

Join the vibrant team at Anglepoint as a Client Success Manager and experience the excitement of shaping the IT Asset Management landscape. This role is your chance to engage with top-tier Fortune 500 clients, transforming their ITAM operations and driving impactful outcomes.

At Anglepoint, we do more than provide solutions; we lead a new era of efficiency, optimisation, and exceptional value for our clients. You will drive this transformative journey, helping organisations achieve streamlined processes, cost savings, and compliance excellence in the complex realm of software licensing. We support this with continuous learning and professional development.

We are committed to providing you with a seamless onboarding experience in this fully remote role, ensuring acclimation to the team and company culture. Anglepoint also highly values continual learning and professional development in areas such as training and certifications.

As a Client Success Manager EMEA, you will:

• Manage multi-workstream engagements end-to-end, coordinate with delivery resources, ensuring timely completion of project deliverables and outputs and proactively working to drive value for the client
• Work across the clients technical, operational & executive staff, managing day-to-day interactions and establishing strong client relationships as a trusted advisor
• Align to the client’s strategic goals, working to drive value through the successful execution of Anglepoint’s ITAM managed services
• Manage client expectations and requests in accordance with project parameters and SOW
• Address all client communications in a timely & professional manner
• Create and generate client reference such as case study material on a regular basis
• Prepare Quarterly Service Reviews (QSR) with client stakeholder & Steering Committee groups
• Prepare reports, presentations, and analytic outputs in support of client projects using a range of tools and data
• Identify and collaborate with account management teams on opportunities for expanded services with client
• Collaborate with Sales teams for proactive planning for account renewals
• Champion the adoption of AI driven solutions to enhance client success delivery and operational effectiveness

Who you are:

• Bachelor’s degree or equivalent experience.
• Results-oriented and success-driven ITAM professional with 6+ years of experience & exceptional customer relationship and project management skills
• Proven expertise in IT Asset Management, including comprehensive experience in licensing practices, program management, and client success initiatives
• An effective communicator to all levels of leadership, including C-level, with the ability to understand and align with our client’s key business objectives and support both tactical and strategic ITAM-related discussions
• Familiarity with SAM inventory tools (e.g., Flexera, ServiceNow, SCCM, FNMS, etc.)
• A self-driven collaborator with the ability to understand and interpret a wide variety of data (commercial, financial, discovery, entitlement, consumption, etc.) to help clients strategise their future IT Asset Management needs & growth
• Travel both domestically and internationally, up to 10%

Preferred Qualifications:

• One or more of the following certifications: CISA; CISM; CISSP; CIA; PMP; CSAM
• Familiarity with system management and various IT management / governance frameworks such as ITIL, MOF, COBIT, etc.

Compensation and Benefits & Perks:

• Competitive Salary Range + Quarterly Bonus
• Medical, Dental & Vision Insurance
• Pension - up to a 6% match
• Paid Time Off + Paid Holidays + Sick days
• Wellness Allowance
• Cell phone Allowance
• Women in Technology Network Membership

What to Expect:

At Anglepoint, our hiring process is designed to be transparent, efficient, and respectful of your time. The process consists of three interview stages and does not include any case studies, assignments or tests. We prioritise timely communication and clear next steps throughout each stage.

• Timeline: Timelines vary by role, though Talent Acquisition works to move candidates through the process as efficiently as possible
• Interviews: Three interviews with TA, the line manager, and hiring manager
• Format: Video interviews throughout, with an occasional in-person second-stage meeting if required
• Communication: Feedback and updates within two business days after each stage

About Anglepoint

Anglepoint is the leading, global provider of IT Asset Management and cloud managed services, driving cost optimization, risk mitigation, & operational excellence within the software, hardware & cloud licensing estates of the world’s most complex organizations. We deliver end-to-end managed services, including program strategy development, technology selection, & implementation, to the Forbes Global 2000.

Working at Anglepoint

At Anglepoint, we are a group of talented individuals that are passionate about client success. We work on challenging problems that have a real impact every day. We take pride in our work and hold ourselves to the highest standards. Anglepoint celebrates diversity and has built an inclusive culture where everyone can be true to themselves and do their best work. All the while having tons of fun and building lasting relationships.

Anglepoint is an equal opportunity employer. We welcome and encourage diversity in the workplace regardless of race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local law.