Incident Response Tooling & Integration Enginee

Incident Response Tooling & Integration Engineer (Contract)

📍 Location: London (Hybrid – minimum 1⁄2 day onsite per week)

💰 Rate: Competitive

🕒 Type: 3-month contract, with potential to extend

A fast-growing technology business operating at the intersection of software, AI and the automotive industry. As the organisation moves further into production, it is strengthening its incident response capabilities across safety-critical systems and a growing range of technical teams.

What You'll Be Doing

• Configure and administer incident management workflows across incident.io, Jira and Slack
• Build automated workflows and API integrations between SaaS platforms
• Establish escalation logic, on-call routing and notification processes
• Develop and implement incident response processes across multiple technical teams
• Build monitoring, failure alerts and operational workflows
• Test workflows through controlled exercises and live incident simulations
• Identify gaps and continuously improve incident response processes
• Create clear documentation for workflows, integrations and operational procedures
• Work closely with engineering and operational teams to embed new processes
• Ensure the tooling and processes are reliable, maintainable and ready for ongoing use
• Take ownership of the end-to-end incident response toolchain

What They're Looking For

• Hands-on experience implementing and administering complex incident management workflows
• Strong experience with automation, workflow tooling and SaaS integrations
• Experience designing escalation paths and on-call routing
• Strong understanding of incident response processes and operational tooling
• Experience integrating tools through APIs
• Proven experience testing workflows through controlled exercises or simulations
• Excellent documentation skills and a methodical approach to testing
• Strong ownership mentality with the ability to operate independently
• Comfortable working across multiple teams and translating complex processes into practical operational systems

Nice to Have

• Experience with incident.io, Jira and Slack
• Experience working within automotive, robotics, autonomous systems or another safety-critical environment
• Experience supporting production systems involving physical products
• Background in SRE, DevOps, platform engineering or technical operations
• Experience establishing incident management processes from the ground up

Why Join?

• Play a key role in building incident response capability within a rapidly scaling technology environment
• Work on systems connected to real-world, safety-critical products
• Own and shape the incident response tooling and operational processes
• Work across multiple engineering and technical teams
• Build a robust, well-documented toolchain that will become part of the organisation’s long-term operational infrastructure
• Immediate impact with potential for the contract to extend