Customer Service Executive French Speaking

Job Title: Customer Service Executive (French Speaking)

Location: High Holborn, London (100% Office Based)

Our client is a dynamic and innovative Fintech business dedicated to delivering fast, flexible and affordable funding to their vast European client base. We are looking for proactive and organised Customer Service Executives to join the ‘French territories’ team and provide essential support to their SME clients. This is an excellent opportunity to advance your B2B customer support career and develop your skills in a supportive and friendly environment.

Position Details:

•  Job Title: Customer Service Executive (French Speaking)

•  Location: High Holborn, London

•  Salary Range: £27,000 - £29,000 per annum + bonus

•  Hours: 9am – 6pm, Monday to Friday

•  Start Date: Ideally September, with interviews over the next two weeks

Key Responsibilities:

• Communicate with business owners daily, answering inbound calls and addressing any questions they may have
• Monitor support and customer service inbox to ensure that we consistently reach top service levels
• Work with various enterprise technology platforms
• Engage effectively with customers via phone, email and chat ensuring clear and professional interactions
• It is essential you are business fluent in French and English

Benefits:

• Private Medical Insurance
• Subsidised lunch (daily)
• Monthly in-office Masseuse

• Team and Company Socials
• Football Power League / Paddle Club

Why Join:

• Award-Winning Workplace:  Recognised as one of the “Best Places to Work 2024 and 2025” by the Sunday Times for being a supportive, diverse, and rewarding workplace.
• Award-Winning Fintech : Recognised as a “Top 250 Fintech Worldwide” company by CNBC.

How to Apply:

If you are organized, enthusiastic, and ready to take on a varied role, we would love to hear from you. Join to be part of a team that values innovation, collaboration, and customer satisfaction!