Sales Support

Job Title: Sales Support Specialist / Pre Sales Support Specialist

Location: Warrington / Runcorn

Work Arrangement: Site Based

Salary: £35,000 - £38,000 

Benefits: Pension Scheme / Eye Care Scheme / Commission Plan / Funded Training

About Us

We deliver comprehensive networking and IT infrastructure solutions to a diverse range of sectors including hospitality, manufacturing, transport, retail, chemical, and the public sector. Our expertise includes enterprise networking, intent-based networking, wireless solutions, LAN/WAN, Passive Optical LAN, security, structured cabling, and modern workplace solutions.

As a Cisco partner, we focus on creating secure, agile, and high-performance networks. Our mission is to optimise IT resources, reduce costs, and enhance operational efficiency for our clients. We are proud of our heritage, continued growth, and our prestigious end customers, ranging from SMEs to global brands.

The Role of the Sales Support Specialist

The Sales Support Specialist provides crucial, proactive administrative and organisational support to the sales team, ensuring smooth sales operations and client satisfaction. This role involves managing & coordinating pre-sales & sales activity, processing orders, handling enquiries and providing data and reports to support the sales team's efforts. 

Responsibilities of the Sales Support Specialist

Administrative Support

• Order Processing:  Entering new orders, updating existing orders, and ensuring accurate order fulfilment. 
• Data Management: Maintaining and updating customer records in the CRM system and other systems, tracking sales activities, and generating reports. 
• Administrative Tasks: Handling administrative tasks such as filing reports, preparing documents, and managing correspondence. 

Customer Support:

• Inquiry Handling: Answering customer inquiries via phone, email, or other channels.

• Problem Resolution: Working with the sales team to assist customers with problems and resolving issues related to quotations, orders or products.
• Follow-up: Following up with customers to ensure satisfaction and provide updates on their orders. 

Sales Support:

• Lead Management: Working with the BDM to manage sales leads, qualifying leads, and routing them to the appropriate sales representatives. 
• Reporting: Providing data and reports to the sales team to track progress, identify trends, and improve sales strategies. 
• Sales Process Support: Assisting with sales presentations, preparing quotes, and coordinating with sales teams. 

Required Skills:

• Communication Skills: Excellent verbal and written communication skills for interacting with customers and sales teams. 
• Problem-Solving Skills: Ability to identify and resolve customer issues effectively. 
• Organizational Skills: Strong organisational skills for managing multiple tasks and maintaining accurate records. 
• Technical Skills: Proficiency in CRM systems, spreadsheets, and other relevant software. 
• Interpersonal Skills: Ability to build relationships with customers and sales team members. 
• Time Management Skills: Ability to prioritise tasks and meet deadlines. 
• Attention to Detail: Accuracy in data entry and reporting.

Why Join Us?

• Opportunity to Support our existing client portfolio of established global brands
• Commission Scheme: Quarterly bonuses.
• Career Progression: Clear career progression framework.
• Inclusive Environment: We value diversity and inclusivity.

Ready to Apply?

If you are a motivated and technically skilled sales professional with a passion for enterprise network solutions, we would love to hear from you. Apply today to join our team and help us deliver exceptional service and innovative solutions to our clients.