IT Manager (MSP)

Are you a proactive, determined IT Professional ready to take the next step in your career?

Our client is seeking someone who’s primed to progress into a pivotal role at the heart of their technical operations. As IT Manager, you’ll shape the strategic direction of both the Project Delivery and Optimisation Services functions - driving complex IT programmes, elevating service quality, and leading high-performing teams to deliver real business impact. If you’re motivated by ownership, eager to influence change, and ready to grow into a role that blends strategic leadership with hands-on delivery excellence, this could be the opportunity that propels your career forward.

Key Responsibilities

Team Leadership & Development

• Build, lead, and mentor a high-performing team across project management and cloud-focused project engineers
• Foster a culture of excellence, accountability, and customer focus within a modern Microsoft ecosystem.

Project Delivery & Governance

• Oversee end-to-end delivery of a diverse portfolio of Azure and Microsoft 365 transformation and optimisation projects.
• Define, evolve, and enforce delivery frameworks that support scalable, consistent cloud project execution.

Performance & Continuous Improvement

• Monitor KPIs, resource utilisation, delivery timelines, and customer satisfaction
• Design and maintain performance dashboards and reports for both internal stakeholders and clients.

Cloud Services & Technical Excellence

• Oversee Azure, Microsoft 365, and cloud-centric technical activities, ensuring consistent quality and timely delivery.
• Enhance service offerings across Microsoft 365, Azure infrastructure, identity and security, cloud governance, endpoint management, and modern networking.

Collaboration & Commercial Alignment

• Partner with sales and pre-sales to scope cloud-based delivery models and resource requirements.
• Champion collaboration across delivery, service, and account management functions.

Strategic Development & Leadership

• Shape the long-term vision for cloud-first technical delivery and proactive services within the Microsoft ecosystem.
• Identify emerging trends and translate insights into strategic action plans.

Reporting & Strategic Insight

• Provide regular reporting to senior stakeholders on delivery performance and capacity.
• Use data-driven insights to inform decisions, optimise service quality, and influence strategic direction.

To be successful in this role, you will need:

• Proven experience delivering Azure and Microsoft 365 projects, ideally within a managed services or consultancy environment.
• Confidence leading technical and project teams, with the ability to motivate, coach, and drive accountability.
• Strong delivery discipline, bringing structure, clarity, and momentum to complex programmes.
• A proactive, problem-solving mindset with the drive to streamline processes and embed automation where possible.
• Experience using data and KPIs to inform decisions, improve performance, and enhance customer outcomes.
• The ambition to step up into a role with strategic influence, shaping services and contributing to organisational growth.

About the Company

Our client is a UK-based managed service and security provider with over two decades of experience helping businesses navigate the complexities of modern IT. They pride themselves on making technology simple, secure, and reliable. With a strong reputation and high customer retention, they deliver end-to-end solutions spanning cloud, cybersecurity, managed operations, and Microsoft 365. Their forward-looking approach is backed by deep technical expertise, a customer-first mindset, and a commitment to innovation, automation, and high-quality service delivery. Their clients include some of the UK’s most admired brands, and their people are among the most talented cloud and IT professionals driving innovation today.