German-Speaking Customer & Administration Assistant

We are looking for a German-speaking Customer & Administration Assistant to join our team. This is a varied role supporting our customers and internal teams with day-to-day administration and customer communication.

This is a predominantly remote role, with the flexibility to attend our Lancashire office on a hybrid basis once a week.

Key Responsibilities

• Raise and issue customer invoices.
• Answer customer emails and phone calls in German and English.
• Receive customer support requests and ensure they are logged correctly.
• Escalate technical issues to the appropriate technical teams.
• Keep customers updated on the progress of their support requests.
• Respond to customer queries relating to invoices and payments.
• Work closely with the finance, support and delivery teams.
• Maintain accurate customer records and administration.

What We're Looking For

• Fluent German and English (written and spoken).
• Good communication and organisational skills.
• Strong attention to detail.
• Confident using Microsoft Office and business systems.
• Able to manage several tasks at the same time.
• A positive attitude and willingness to help customers.

Desirable

• Previous experience in a customer service, administration or finance support role.
• Experience using CRM, ticketing or invoicing systems.

What We Offer

• A friendly and supportive team.
• Training and ongoing development.
• A varied role with opportunities to grow.
• Competitive salary and benefits.