AWS Connect Engineer - Hybrid
An exciting opportunity has arisen to join a leading organisation delivering large-scale digital transformation within the customer experience space. This role sits within a high-performing technology team focused on modernising cloud contact centre platforms for a major financial services environment.
As an AWS Connect Engineer, you’ll play a key role in designing and evolving a cutting-edge cloud contact centre, leveraging the latest capabilities across the AWS ecosystem. This is a hands-on position where you’ll build intelligent, scalable solutions that enhance customer interactions through AI, automation, and real-time analytics. You’ll be working on complex, high-impact systems that directly influence customer experience at scale.
What’s on offer
- Salary up to £85,000
- Comprehensive benefits package
- Hybrid working – 3 days per week on-site in Nottingham
- Strong career progression opportunities within a growing technology function
- Ongoing training, certifications, and skill development opportunities
What you need
- Proven hands-on experience with Amazon Web Services (certifications preferred)
- Knowledge of integrating AWS with external systems using AWS Lambda, APIs, and event-driven architectures
- Experience working in regulated environments (financial services, fintech, or similar)
- Understanding of compliance requirements such as PCI-DSS, GDPR, and FCA regulations
- Proficiency in Python or Node.js for serverless development
- Experience with Infrastructure as Code (Terraform or CloudFormation)
- Solid understanding of contact centre operations, reporting, and workflows