Application Support Engineer
Role: Application Support Engineer
Location: Gloucester based with hybrid working options
Salary: £40,000 - £65,000
Security Clearance: Must be eligible for BPSS, with potential for higher National Security Vetting
Package:
- Individual and Company performance bonus
- Hybrid and flexible working arrangements
- Strong long term progression across multiple grade levels
- Meaningful work supporting critical national programmes
- Inclusive culture with community engagement opportunities
Organisation Overview
Our client is a major technology and engineering organisation delivering complex digital solutions into highly secure and regulated environments. The business operates at significant scale, has an established reputation in national level programmes, and offers strong career mobility across engineering, platform and support disciplines.
Role Context
This is an opportunity for a software engineering or application support professional to move into a role with clear operational ownership, technical depth and strong long term progression. The position sits within a growing engineering environment delivering support for business critical applications used in high consequence settings. The focus is not first line support or repetitive ticket handling. It is a hands on engineering role for people who can investigate faults, understand how applications behave in live environments, and make fixes that improve service stability and customer outcomes.
The role would suit people coming from a software engineering background who want a slightly different path, as well as strong 2nd or 3rd line professionals who have worked close to applications, environments and production issues. You will be expected to diagnose bugs, resolve issues affecting customer application builds, and make practical improvements that reduce repeat incidents. This includes understanding code, infrastructure and deployment pipelines rather than simply escalating problems elsewhere.
You will work across the application lifecycle with exposure to monitoring, troubleshooting, automation and service resilience. There is an on call element, but the environment is structured so support activity should not dominate the role. The broader objective is to reduce manual effort, improve performance and strengthen application reliability through better engineering.
This is a good fit for someone who enjoys solving real production issues, wants broader ownership than pure development, and is comfortable operating across software, systems and live service support in a secure and technically demanding environment.
Key Responsibilities
- Investigate and fix customer side application issues, including bugs impacting builds, stability and service performance
- Support and maintain live applications, improving availability, resilience and operational performance
- Diagnose incidents across the stack and work through root cause to deliver sustainable fixes
- Introduce automation, monitoring and service improvements to reduce repeat support demand
- Participate in an on call rota and contribute to a strong engineering led support model
Candidate Profile / Technical Skillset
- Background in software engineering, application support, or strong 2nd or 3rd line support with hands on technical troubleshooting
- Experience working with Java and related web technologies in live or production aligned environments
- Good understanding of Linux or Windows command line environments, including Bash or PowerShell
- Exposure to cloud, monitoring, containers, databases or deployment tooling in modern application estates
- Able to troubleshoot across application, infrastructure and service layers with a clear operational mindset
How to Apply?
Please apply by attaching a relevant CV that clearly demonstrates your background in software engineering, application support, or advanced production troubleshooting, aligned to the technical and operational requirements of the role.
Reference: AMC/JWH/SREG