Engineer

AWS Connect Engineer

Level: Engineer

Location: Nottingham (3 days onsite)

Salary: Up to £85,000

About the Role

Our client is a global consultancy supporting large-scale digital transformation across financial services. This role sits within a Customer Experience Technology team focused on evolving a cloud-based contact centre platform using Amazon Connect.

This is a hands-on engineering role where you’ll design, build, and optimise contact centre capabilities, working across AI-driven customer interactions, real-time analytics, and secure integrations into core banking systems.

What You’ll Be Doing

• Designing and building Amazon Connect contact flows and routing logic aligned to financial customer journeys
• Delivering new capabilities across AI-driven IVR, agent assist, and Contact Lens analytics
• Integrating AWS Connect with core banking systems, CRM platforms, and risk/fraud engines using Lambda and APIs
• Ensuring all workflows meet regulatory standards including PCI-DSS and GDPR
• Implementing secure authentication and verification flows for high-risk transactions
• Building reporting capabilities for operational, compliance, and regulatory needs
• Managing infrastructure through Terraform or CloudFormation in controlled environments
• Working closely with security, risk, and compliance teams to meet audit and governance requirements

Ideal Background

• Strong hands-on experience with Amazon Connect
• Background in contact centre engineering or CCaaS platforms
• Experience designing IVR, routing logic, and customer workflows
• Integration experience using AWS Lambda, API Gateway, and REST APIs
• Proficiency in Python or Node.js
• Experience working in regulated environments (financial services, fintech, etc.)
• Knowledge of PCI-DSS, GDPR, and contact centre compliance requirements

Nice to have:

• Experience with Contact Lens (sentiment analysis, compliance monitoring)
• Exposure to FCA regulations and Consumer Duty
• Infrastructure-as-code experience (Terraform or CloudFormation)
• Experience working in multi-environment AWS estates

What You’ll Receive

• Salary up to £85,000
• Opportunity to work on a large-scale, high-impact customer platform
• Exposure to modern AWS, AI, and CX technologies
• Clear progression within a global consultancy environment

Who Should Apply

• AWS Connect Engineers with strong hands-on delivery experience
• Engineers from contact centre or CCaaS environments
• Candidates comfortable working in regulated, high-compliance environments
• Individuals who want ownership of platform development and client impact

Apply

If you’re building and scaling Amazon Connect platforms and want to take ownership of a complex, regulated environment, this is a strong opportunity.

Send your CV or reach out directly to discuss.