Google Cloud Architect

Google Cloud Architect

£65,000 – £85,000 (Depending on Experience)

Our client is a global leader in digital transformation, delivering large-scale, AI-driven customer experience and contact centre programmes for major enterprise and telecoms organisations. They are investing heavily in next-generation customer engagement platforms powered by Google Cloud and Gemini technologies, with a strong focus on automation, conversational AI, and human-agent collaboration at scale.

This is a hands-on Google Cloud Architect role sitting within a specialist Google Cloud engineering group. The focus is not advisory. You will be embedded in delivery teams, responsible for turning architecture into working, production-grade solutions that directly shape customer service operations in live environments.

The role sits at the centre of a major transformation programme within a fast-evolving telecoms landscape in Ireland, where customer experience, AI automation, and omnichannel engagement are being redefined from the ground up.

Key Responsibilities

Agentic Customer Experience Solution Implementation

• Implement AI-powered customer engagement solutions across complex enterprise environments.
• Deliver agentic AI customer journeys where AI and human agents collaborate seamlessly in real time.

Google Customer Engagement Suite (CES) Engineering

• Build and configure solutions using Dialogflow CX, Agent Assist, and Conversation Insights.
• Integrate CES capabilities with enterprise CRM and contact centre platforms.
• Support omnichannel customer engagement implementation across voice, chat, and digital channels.

Gemini AI Enablement

• Apply Gemini capabilities across customer service use cases, including summarisation, response generation, intelligent routing, and conversational understanding.
• Enhance customer interaction workflows using generative AI capabilities.

Hands-On Google Cloud Engineering

• Work across Vertex AI, BigQuery, Cloud Run, GKE, Pub/Sub, Dataflow, APIs, IAM, and security controls.
• Support CI/CD pipelines, cloud-native deployments, and reusable component development.

Architecture-to-Engineering Delivery

• Translate solution architecture into implementable technical designs.
• Support senior architects in defining scalable engineering patterns.
• Guide engineering teams on best practice implementation approaches.

AI Operations & CX Alignment

• Work directly with operational teams to align AI systems with real contact centre workflows.
• Validate automation outcomes and customer experience performance during delivery.

Technical Skills & Experience

Required

• Strong hands-on experience with Google Cloud platform delivery.
• Experience building conversational AI or customer engagement solutions.
• Understanding of contact centre operations and CX platforms.
• Strong API integration and cloud-native engineering experience.

Preferred

• Dialogflow CX and Contact Center AI (CCAI) experience.
• Experience with Gemini or generative AI integrations.
• Voice, chat, or omnichannel automation experience.
• Exposure to customer experience transformation programmes.

This is a delivery-heavy architecture role where impact is measured in real-world customer outcomes, not documentation. You will be building systems that directly influence how large-scale organisations handle millions of customer interactions.