Major Incident Manager - Belfast - Multiple roles

A major technology services organisation is building a new operational command capability in Belfast and is seeking experienced Senior Major Incident Managers to help lead and shape the function.

These positions will work closely with the Head of Major Incident Management, taking ownership of high-profile incidents while helping to drive operational excellence, service improvement and best-practice adoption across the wider Major Incident Management team

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This is a leadership-focused role suited to professionals who have significant experience owning critical incident response processes, managing senior stakeholder communications, mentoring incident teams and influencing service delivery outcome

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What's on Of

• ferSalary up to £67,500 - D.
• O.EOn-call allowance and additional payme
• nts5% matched pension sch
• emeUncapped paid certifications and train
• ingOpportunity to help build and shape a new Belfast Command
• HubHigh levels of ownership and influence within a growing operational funct
• ionMonday to Friday shift pattern within a 07:00–19:00 operating window (7.5 hour da

ys)
What You

• NeedExtensive hands-on Major Incident Management experience within complex enterprise environm
• entsDemonstrable experience owning and leading high-severity incidents from initiation through resolu
• tionProven leadership experience managing, mentoring or developing Incident Managers and response t
• eamsStrong stakeholder management skills with the ability to communicate confidently at senior and executive le
• velsExperience driving service improvement initiatives and operational best pract
• icesStrong understanding of ITIL-aligned Incident Management proce
• ssesEligible to obtain UK SC Security Clear