Service Designer

Service Designer – UK Government Department (Discovery Phase)

£515 per day (Inside IR35) 3‐month rolling contract Remote‐first (occasional travel as required)

A major UK Government Department is seeking an experienced Service Designe r to lead a discovery phase on a high‐impact public service. You’ll work across multidisciplinary teams to understand user needs, map current journeys, and shape the future service direction

What you’ll be doing

• Leading discovery activities to understand users, map the as‐is service, and identify pain points and opportunities
• Working closely with User Researchers, Product Managers, BAs and Technical Leads to define hypotheses and shape the to‐be services
• Creating high‐quality artefacts includin g service blueprin ts , journey ma ps, service concepts and ecosystem maps
• Facilitating workshops to align stakeholders and ensure decisions are grounded in user insight
• Ensuring alignment wit h GDS service standar ds and user‐centred design principles

What we’re looking for

• Strong experience as a Service Desig ner within government or similarly complex environments
• Proven track record delivering discovery phases and shaping service direction
• Ability to work across digital and non‐digital channels, mapping end‐to‐end services
• Confident communicator able to bring clarity to complex problem spaces and influence senior stakeholders