Technical Architect

ServiceNow Technical Architect – Manager / Senior Manager

UK Wide

£75,000 – £115,000 + benefits

Our client is a global leader in technology and consulting, operating at the forefront of large-scale digital transformation across enterprise environments. They deliver complex, mission-critical programmes across cloud, data, and platform engineering, with a strong focus on innovation, AI adoption, and modernising enterprise service delivery at scale.

This is a hands-on technical leadership role within a high-performing ServiceNow practice, responsible for shaping architecture across enterprise-wide implementations and driving platform strategy across multiple clients. You’ll act as a senior authority on ServiceNow design decisions, working closely with stakeholders to translate business problems into scalable, secure, and future-ready platform solutions.

Key responsibilities:

• Own end-to-end ServiceNow architecture across enterprise programmes
• Lead technical design authority activities, ensuring governance and architectural integrity
• Manage and mentor teams of ServiceNow developers, setting engineering and delivery standards
• Define integration strategies across cloud platforms including AWS, Azure, and GCP
• Engage directly with stakeholders as a trusted advisor, providing options, risks, and trade-offs
• Drive platform expansion beyond ITSM into areas such as ITOM, ITAM, HAM/SAM, SPM, HR, and CSM
• Oversee advanced scripting and integration work using JavaScript, SQL, and REST/SOAP APIs
• Support cloud migration and wider platform transformation initiatives

Key experience required:

• Strong ServiceNow development and technical architecture background
• Experience operating as a Technical Architect or Design Authority
• Minimum 5 years leading and mentoring technical teams
• 5+ ServiceNow CIS certifications
• Exposure to at least 3 ServiceNow product lines beyond ITSM
• Strong integration experience across enterprise systems and cloud platforms
• Confident in client-facing advisory roles within complex environments

Nice to have:

• Certified Technical Architect (or working towards it)
• ITIL v4 certification
• Cloud migration experience
• GenAI / AI-enabled ServiceNow experience
• Eligibility for SC clearance

This is a senior-level opportunity for someone operating at the intersection of architecture, leadership, and platform strategy, with scope to influence large-scale enterprise transformation programmes and evolve ServiceNow capability across multiple domains.