Business Development Manager

As a Business Development Manager, you will drive strategic growth by winning new customers across Managed Service Providers (MSPs) and enterprise organisations. You will position our client as a trusted partner delivering integration as a managed service, helping customers modernise and scale their IT operations.

This role goes beyond traditional sales. Success is built on long-term relationships, a deep understanding of customer challenges, and the ability to create lasting value. You will own the full new-business lifecycle — from identifying and engaging prospects to closing complex, high-value deals that directly support the company’s growth strategy.

Key Responsibilities

Strategic Sales & Pipeline Development

• Execute a targeted, data-led sales strategy to acquire new logos across mid-market and enterprise segments
• Identify and develop key accounts, gaining a strong understanding of their integration, outsourcing, and service management requirements
• Build and manage your own pipeline through a mix of outbound and inbound activity, including calls, email, events, and social channels
• Partner closely with marketing to qualify leads, develop account plans, and progress opportunities

Customer Engagement & Deal Management

• Lead solution-oriented presentations, demonstrations, and workshops tailored to each prospect’s business challenges and technical environment
• Position our client not simply as a technology provider, but as a strategic partner delivering integration as a fully managed service
• Navigate complex buying groups and senior stakeholders using a consultative, value-based selling approach
• Own the end-to-end sales process, from qualification through negotiation, close, and handover to delivery teams

Market Insight & Cross-Functional Collaboration

• Stay informed on industry trends, competitive offerings, and developments within SaaS, integration, and IT service management
• Share market and customer insights with marketing, product, and leadership teams to inform strategy and messaging
• Collaborate cross-functionally with Marketing, Product, Partner, and Expert Services teams to ensure customer success from day one
• Maintain accurate forecasting and pipeline management using CRM tools and established sales playbooks

What We’re Looking For

Required

• Proven experience selling managed services, outsourcing solutions, or service-led SaaS offerings
• Strong understanding of managed services business models and the value of recurring, long-term engagements
• Demonstrated ability to manage complex sales cycles involving multiple stakeholders and decision-makers
• Experience using CRM systems (e.g. HubSpot or Salesforce), LinkedIn Sales Navigator, and sales enablement tools
• Customer-focused, proactive, and solutions-driven, with strong communication and presentation skills
• A strong ownership mindset — results-oriented, decisive, and accountable

Nice to Have

• Knowledge of ITSM, SIAM, or related service delivery frameworks

Why Join Our Client

• Redefine integration sales: Be at the forefront of the shift from project-based to service-led integration delivery
• Make a real impact: Enable organisations to accelerate digital transformation through long-term, strategic partnerships
• Clear progression: Defined career paths into Senior AE or Strategic Account Manager roles
• Flexible working: Watford-based office with hybrid working options

Please note that due to the volume of applications, we can only respond to those that match these requirements.