MAC Support (1st and 2nd Line)

We’re working exclusively with a growing, forward-thinking organisation that is seeking a talented 1st & 2nd Line IT Support Specialist with good experience in the Apple Mac ecosystem. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is keen to develop their skills within a supportive technical team.

Key Responsibilities

• Provide support to Clients, with a strong emphasis on macOS devices.
• Respond to and resolve technical incidents via phone, email, remote tools, and face-to-face.
• Configure, deploy, and maintain Apple Mac hardware and software.
• Support iOS devices, peripheral equipment, and related applications.
• Assist with user account administration, permissions, and onboarding/offboarding.
• Troubleshoot network connectivity issues (Wi-Fi, VPN, printers, shared drives).
• Document technical processes, resolutions, and known issues.
• Contribute to ongoing IT projects, upgrades, and process improvements.

Require Skills & Experience

• Strong hands-on experience supporting macOS in a business environment.
• Familiarity with Apple MDM solutions (e.g., Jamf, Kandji, Mosyle).
• Good understanding of networking fundamentals (TCP/IP, DNS, DHCP).
• Strong troubleshooting skills and a customer-focused approach.
• Experience supporting Microsoft 365 and collaboration tools.
• Ability to manage and prioritise workloads effectively..
• Apple certifications would be ideal

What’s on Offer

• Competitive salary and benefits package.
• Ongoing training and certification support.
• A friendly, inclusive culture with genuine opportunities for progression.
• The chance to broaden your skill set across MAC, Networking / Infrastructure and Security

How to Apply

If you’re an enthusiastic IT Support Specialist with strong Apple Mac experience and you’re ready to take the next step in your career, we’d love to hear from you. Please send your CV to us NOW - quick and smooth process!

Due to the volume of applications, we can only response to those that have the required skills.