MAC Support Specialist

Are you an experienced MAC Support Specialist who thrives in a fast-paced, client-focused IT services environment? Our client — a leading IT solutions and managed services provider based in London — is seeking a talented Apple specialist to deliver exceptional support to their diverse portfolio of clients.

• Provide 1st and 2nd line support for macOS and iOS devices across multiple client environments.
• Manage, configure, and maintain devices using Mobile Device Management (MDM) tools such as Jamf, Addigy, Kandji, or Mosyle.
• Diagnose and resolve hardware, software, and networking issues efficiently and professionally.
• Support system deployments, upgrades, and integrations within mixed Apple/Windows environments.
• Deliver outstanding customer service — both remotely and onsite — with a focus on building long-term client relationships.
• Collaborate with internal teams to ensure service levels and client expectations are consistently exceeded.

• Proven experience supporting Apple environments within an IT support or managed services setting.
• Apple certifications (e.g. ACSP, ACiT, or similar) highly desirable.
• Strong understanding of Device Management and deployment workflows.
• Excellent communication and client-facing skills, with the ability to explain technical issues clearly and confidently.
• Comfortable working independently and managing multiple priorities in a dynamic environment.

• Opportunity to work with a respected London-based IT services firm supporting a wide range of clients.
• A collaborative and supportive team culture that values professionalism and growth.
• Competitive salary package with professional development and Apple certification support.

If you’re a confident, customer-focused Apple expert who enjoys problem-solving and delivering exceptional service, we’d love to hear from you.

Apply today with your CV and a short cover letter outlining your Apple experience and passion for client success.