Project Manager

Due to rapid global expansion, our client is seeking several Project Managers of different seniority levels to join the team in Bracknell.

As a Project Manager, you will excel in the management, oversight, and successful delivery of multiple projects.

Collaborating closely with the sales team, your role involves managing client relationships and implementing a dynamic, cost-effective, and customer-centric delivery experience to ensure high levels of customer satisfaction.

Your responsibilities include:

Project Delivery:

• Initiate projects in accordance with the prevailing project management methodology, establishing the appropriate level of documentation and control.
• Ensure projects are delivered within established tolerances for time, cost, and quality.
• Maintain project documentation to high standards, ensuring deliverables meet customer expectations.
• Develop and implement test plans aligned with customer requirements.
• Manage virtual project teams as necessary.

Customer Relationship Management:

• Establish a single point of contact for the customer throughout the project, with agreed escalation paths.
• Manage customer communications during the project life cycle, ensuring satisfaction and regular contact between virtual teams.

Sales/Financial Support:

• Contribute to bids and tenders, providing project management input to presales support activities.
• Manage project costs, maintain sales margins, and track/recover additional costs.
• Generate accurate forecasts for planning and budgeting.
• Understand and maintain financial control throughout the project life cycle.

Process Management and Improvement:

• Ensure key project milestones are met before progressing to subsequent stages.
• Implement project controls at the initiation stage, including risk, issue logs, and change control methods.
• Maintain internal systems and reporting tools to reflect the current state of a project.
• Conduct project debriefs to identify and propose improvements.

The successful candidate will demonstrate:

• A Bachelor's degree in STEM or equivalent.
• Strong experience in project management within the technology sector, preferably SaaS and CX.
• Consistent achievement and surpassing of customer expectations.
• Proven ability to manage projects from start to finish within deadlines.
• Experience with the software development lifecycle, cloud platforms, and/or hardware and software development.
• Strong communication, organizational, and interpersonal skills.
• Creative problem-solving abilities.
• Motivational skills to drive team success.
• Proof of eligibility to work in the UK.