Cloud Telecoms Engineer

We have 2 roles available, both field based - one in the North of England and one in the South of England. The role comes with a car or car allowance and you will be required to undertake a standard DBS for the role.

Following bespoke solution designs, the Deployment Services team are responsible for the onsite deployment of telecoms and IT devices that includes items such as telephone handset/headsets.

Reporting to the Telecoms Manager, the deployment team will be required to support the setup and full implementation of the approved solution so consistency is maintained throughout the project.

Key Responsibilities:

Installation of telecoms hardware devices on customer sites, installation activities will include, but will not be limited to the following:

• Setup, configuration & Installation of cloud telephony
• Networking
• Surveys
• Testing
• Troubleshooting of SIP handsets and networking
• To support the project(s) team and sales in day-to-day duties as and when required to achieve project deployment targets.
• Confidence to tackle problems and help people solve technical issues.
• Implement projects in a timely and professional manner.
• Be able to confidently converse with customers via phone/Video Conference or on-site meeting to scope technical elements of a project.
• Review and manage applicable project documentation.
• Carry out installation, testing and training to ensure a smooth deployment so the solution can be signed off by the client.
• Additional sales opportunities relating to a project and other offerings are identified and progressed.
• Willingness to travel throughout the UK, this may result in spending time away from home when applicable.
• To liaise with third parties i.e. Service providers and IT companies to assist is the project completion and troubleshooting.