Technical Consultant - 2nd Line

Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota

Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man. 

Step into a vital role within our Argon 2nd Line Technical Team, where you'll play a pivotal role in ensuring smooth IT operations and customer satisfaction. As a technical powerhouse, you'll serve as a bridge between frontline service and backend infrastructure, providing essential support and contributing to the success of IT projects.

Key Responsibilities:

• Act as a point of escalation for technical assistance, resolving issues that 1st line support encounters.
• Support the implementation of IT projects and infrastructure changes, leveraging expertise in tools like Active Directory and Group Policy.
• Engage with customers professionally via various channels, ensuring prompt and effective resolution of issues.
• Collaborate with the engineering team to maintain documentation and streamline common procedures.
• Take ownership of assigned projects and tasks, ensuring timely completion and adherence to quality standards.
• Participate in on-call rotation, providing support as needed outside regular hours.