Technical Consultant - 3rd Line

Hours: Between 8.30am and 5.30pm - 37.5 hour week, and a requirement to have paid on call on rota

Location: This role is office based on the Isle of Man, with some travel to customer sites. We may consider someone remotely should they not reside on the Isle of Man. 

Elevate your career with Argon's 3rd Line Technical Team, where you'll play a pivotal role in maintaining our clients' IT infrastructure and driving projects to success. As a technical guru, you'll serve as the go-to expert for escalated technical issues, ensuring seamless operations and adherence to security protocols.

Key Responsibilities:

• Serve as a point of escalation for technical assistance, resolving complex issues beyond the capabilities of 1st and 2nd line support.
• Maintain clients' IT infrastructure and services, including regular patching, updates, and documentation upkeep.
• Engage in diverse IT projects, from infrastructure changes to new deployments, and lead initiatives with ownership and accountability.
• Collaborate with specialized sub-teams like Networking, Azure, or Microsoft365, leveraging your expertise to drive excellence.
• Communicate professionally with clients via various channels, ensuring prompt resolution and adherence to service level agreements.
• Participate in on-call rotation, providing support as needed outside regular hours.
• Commit to continuous personal development, pursuing additional training and qualifications as required by the company.
• Uphold IT security policies and procedures at all times, ensuring compliance and data protection.