Field Service Print Engineer

ABOUT US

At Argon, we are passionate about transforming how organisations in the private and public sectors leverage technology. As a customer-focused, multi-discipline service provider, our approach is rooted in building long-term partnerships. We listen closely, understand your goals, and deliver bespoke solutions that optimise processes, enhance performance, and reduce costsbecause we believe that one size does not fit all.

Our journey began in 1983, and for over 40 years, we have been at the forefront of delivering innovative technology solutions. The name \"Argon,\" adopted in 2013, reflects our ethos. Like the noble gas it is named afterknown for creating stable and secure environmentsArgon provides dependable solutions that support businesses through proactive problem-solving and rapid response to challenges.

In March 2023, we proudly became a wholly owned subsidiary of Apogee Group, an HP company. Apogee is Europes largest multi-brand supplier of workplace solutions, with operations spanning the UK, Ireland, Jersey, Germany, and Spain. This partnership gives Argon unparalleled access to cutting-edge innovations from one of the worlds leading technology companies, ensuring our customers benefit from the very latest advancements supported by industry-leading service operations.

By working with a network of world-class technology partners, Argon delivers secure, reliable, and future-ready solutions tailored to the unique needs of each business we serve. We are dedicated to enabling organisations to thrive in todays fast-paced world through smarter, more efficient technology.

JOB DETAILS

This role is subject to anEnhanced Disclosure and Barring Service (DBS)check. As the position is exempt from the provisions of the Rehabilitation of Offenders Act 1974, applicants are required to disclose all spent and unspent convictions, cautions, reprimands, and final warnings that are not protected under the Exceptions Order 1975.

You will attend customer sites across the Isle of Man, responding to service calls, diagnosing faults, and carrying out repairs and preventative maintenance on a range of business print and office equipment. You will also install new devices, provide user guidance, and ensure every customer feels confident in the performance of their equipment.

This is a hands-on, field-based role where your technical expertise and customer service skills are equally important.

Key responsibilities

• Respond to service requests for contracted and non-contracted customers
• Diagnose faults and complete effective repairs through adjustment, cleaning, or replacement of parts
• Carry out preventative maintenance in line with manufacturer guidance
• Install new equipment and ensure full customer satisfaction
• Provide basic user training to reduce operator errors and maximise performance
• Escalate complex issues appropriately and work collaboratively to resolve unusual faults
• Manage vehicle stock of spare parts and consumables
• Plan your workload effectively to minimise travel time and maximise productivity
• Keep customers informed of progress, especially where parts are required
• Maintain up-to-date product knowledge through manufacturer and in-house training

Typical working hours are a 37.5-hour week Monday to Friday.However, we are committed to supporting a work-life balance and are happy to discuss flexible working arrangements, including part-time hours or alternative schedules, during the interview process. We welcome applications from individuals with commitments outside of work who are seeking a role that aligns with their needs.

We reserve the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

SKILLS AND EXPERIENCE REQUIRED

• Experience within the office equipment or managed print industry
• Strong electronic and mechanical fault-finding skills
• Experience working on devices such as Konica Minolta, Lexmark or HP - experience with Konica Minolta Production, Epson, Zebra or Datacard would be advantageous
• Good IT knowledge, including device networking and scan configuration
• Proven customer-facing experience with a strong service mindset
• Experience working in a performance-driven environment
• A full UK driving licence
• A professional and presentable approach at all times

BENEFITS

• Flexible Working Options: We appreciate the need for flexibility and offer options that allow you to balance work and life commitments effectively.
• Annual Leave: Take advantage of 25 days of paid holiday every year, in addition to the 10 Bank and Public Holidays observed on the Isle of Man, so you can truly unwind and recharge.
• Pension Scheme: We care about your future. After 12 months of continuous service, you will be eligible for our Company Pension Plan. The company will contribute a percentage of your basic salary, starting at 1% in the first year and increasing annually by 1% each year, reaching a cap of 5% from the fifth year onwards. Contributions are made monthly, helping you build your retirement savings with ease.

Apogee Corporation is dedicated to fostering a diverse and inclusive workplace and is proud to be an equal opportunity employer. We welcome applicants from all backgrounds and are open to discussing flexible working arrangements. We actively support work-life balance and encourage candidates to share any flexibility requirements, which we will do our best to accommodate where possible within the needs of the role and the business. If flexibility is important to you, please include this information in the salary section of your application, after stating your salary expectations, so we can discuss it early in the process.

If you have a disability or health condition and require any reasonable adjustments during the application or recruitment process, please contact us on 0345 300 9955and ask to speak to the Talent Team. We are committed to ensuring an inclusive and accessible experience for all applicants.

Apogee reserves the right to close this advertisement or withdraw the role at any time, should sufficient applications be received or recruitment needs change. We encourage interested candidates to apply promptly to avoid disappointment.

Our application form is quick and easy no need to repeat your entire CV, we promise!

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