3rd Line Engineer

3rd Line MSP EngineerBirmingham - Hybrid (2 days WFH)40,000 - 45,000 | PermanentVIQU have partnered with a growing MSP and telecoms business looking for a 3rd Line Engineer to join their established technical team. This is a hands-on role where you'll become a key technical escalation point, work directly with customers and support a varied range of Microsoft environments.The business invests heavily in its people and technology, offering strong opportunities to develop technically and progress as the company grows. You'll also have exposure to Microsoft cloud, AI and automation, alongside customer projects and wider technical improvements.Key ResponsibilitiesAct as a key 3rd Line escalation point for the support teamOwn complex technical issues and major incidentsTroubleshoot and support customer Microsoft environmentsSupport Microsoft 365, Entra ID, Intune, Exchange Online and WindowsProvide technical guidance and support to L1 and L2 engineersBuild strong relationships with customers and act as a senior technical contactGet involved in projects, migrations and technical improvementsIdentify opportunities for automation and improvements across customer environmentsKey Requirements5+ years' experience within an MSP or similar IT support environment, with strong L2/L3 experienceStrong hands-on experience with Microsoft 365, Entra ID, Exchange Online and IntuneGood knowledge of Windows, Active Directory and networking, including DNS, DHCP, VPNs and firewallsExperience supporting multiple customer environmentsStrong troubleshooting and problem-solving skillsExperience working with PSA/RMM tools and SLA-driven support environmentsConfident communicating directly with customers and supporting less experienced engineersExperience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageousPowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficialA genuine interest in developing technically and taking on greater responsibilityApply now to speak with VIQU IT in confidence, or reach out to Belle Hegarty via the VIQU IT website.Do you know someone great? We’ll thank you with up to 1,000 if your referral is successful (terms apply). For more exciting roles and opportunities like this, please follow us on LinkedIn @VIQU IT Recruitment.