Business Analyst

Company Description:Trust Payments is an MFSA-regulated in Malta; and an FCA-regulated company in the UK. We provide a range of payments and commerce solutions, with market-leading technology and data insights.We offer innovative payment methods and cutting-edge technologies, with a truly global presence. Our global offices cater to the most demanding business sectors, including retail, travel, hospitality, forex, and financial services.Driving value for our clients and demonstrating genuine care for their success, is a core value of ours. We also believe in striving to build a better, more sustainable tomorrow and believe in conducting our business ethically, driving social and environmental change.We have a passionate, collaborative, and diverse culture that recognizes that every employee contributes to our business success.Find out more at .Trust Payments have an exciting opportunity for a Business Analyst to join our Project Management and Change department. Location: Bromley, Bangor, Malta Salary: Competitive + BenefitsHow will you make an impact in this role We are looking for a driven, detail-oriented Business Analyst to work across all areas of the business — identifying needs, analysing processes, and translating requirements into clear, actionable specifications. You will act as a critical link between business and delivery teams, ensuring requirements are thoroughly documented, understood, and successfully implemented. This role spans business operations, strategic projects, and regulatory mandates, and requires sharp analytical thinking, sound problem-solving ability, and confident communication skills.What We Expect of You, Day To Day:Elicit and document business requirements from stakeholders across projects, mandates, and ad hoc change requestsAuthor user stories and acceptance criteriaProduce functional and non-functional specificationsComplete requirements traceability matricesDesign and document process flows (BPMN, swimlane diagrams, etc.)Conduct As-Is and To-Be analysis to identify gaps and opportunitiesAnalyse business processes to identify pain points and deliver practical, well-reasoned solutionsBuild and present business cases for proposed solutionsLead engagement between technology and business teams, driving agreement on the best solutions and managing communications across both areasConduct data analysis to inform decision-making and prioritisationDevelop and maintain business tools such as ROI calculators to strengthen business case developmentLead meetings and workshops to define project scope and objectivesBuild reports and dashboards to track key performance indicatorsEnsure compliance with industry standards and best practicesLead UAT activities, delivering demos and technical guidance to stakeholdersDeliver training on new systems and processes where requiredProduce process documentation and training materials that enable business users to build analytical capabilities independently, with BA oversight ensuring quality and consistencyDrive the development of team members through training and mentorship in business analysis techniques and best practicesQualificationsCommercial experience, ideally within the payments industry or broader banking, financial services, or fintech environment3+ years of experience working as a Business AnalystStrong analytical and problem-solving skillsProficiency in business analysis tools such as JIRA, Confluence, and VisioClear, confident communication and stakeholder management skillsProven ability to engage and influence cross-functional teamsDemonstrated ability to use data to drive recommendations and prioritisationExperience with both Agile and Waterfall project methodologiesA Business Analysis certification (e.g. CBAP, BCS Practitioner) is advantageous; a bachelor's degree is a plusWe offer comprehensive benefits to support our team members and their families' well-being.Our robust benefits package includes (subject to local office benefits policy):Be part of a dynamic, market-leading Fintech experiencing rapid growthFlexible work arrangements tailored to role requirements and business needsComprehensive wellness initiatives, including mental health resources supported by internally qualified mental health first aidersExtensive leave provisions, encompassing annual, volunteering, and birthday allowancesProgressive family-oriented policies and benefits, including Maternity, Paternity and Adoption leaveRobust compensation package, including pension scheme, healthcare plans, and life assuranceRegular corporate events fostering team cohesion and company cultureDiverse company culture and global working environmentContinuous professional development and career advancement opportunitiesOffer of employment with Trust Payment is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. Get a glimpse into the exciting world of Trust Payments through:Our Careers PageOur LinkedIn Life PagesNext Steps: Ready to revolutionize fintech? If you're excited about this opportunity, we'd love to hear from you! Our Talent Acquisition Team will review your application promptly. We'll contact successful candidates via email and phone to discuss the next steps, including our inclusive interview process. Additional Information:Trust Payments is an Equal Opportunities EmployerWe are a growing business with an aspiration to create a truly inclusive working environment, where each employee can reach their full potential. We celebrate the differences that exist within our teams. We encourage our people to bring their own opinions and thoughts to work, to be authentic and help us to innovate. We do this by embracing people as individuals, and appreciating that what works for one person, doesn’t work for everyone. We are committed to equal employment opportunity for all, regardless of race, heritage, religion, gender, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or any other protected characteristic. If you require reasonable adjustments to be made to enable you to apply for a role with us or wish to provide feedback about the accessibility of this website, please contact the Talent Acquisition Team. Automated Assessment NoticeTrust Payments may use automated tools during our recruitment process, including skills assessments and application screening questions. All decisions involve human oversight and comply with data protection legislation. Candidates can request human review of any automated screening decisions. To submit your CV for this opportunity, please complete the application form and click 'Apply' now.