Clinical Applications Specialist ( PACS / RIS / VNA )

Agfa HealthCare is looking for a talented Clinical Applications Specialist ( PACS / RIS / VNA) to join our team. The Application Specialist will provide project related analysis, workflow concepts, configuration and training services as well as go-live support on all Agfa delivered products.In this role you will hold site specific responsibility and will develop a relationship with those sites to improve individual and hospital wide use and optimisation of the Agfa solutions.This role also performs troubleshooting activities, and partake in day-to day management of customer expectations within National and private health services within Europe North. Also included are activities involved with sales such as involvement in tenders and demonstrations. Activities associated with service management such as case investigation and resolution.Adherence to processes is vital as well as contribution to documentation evolvement, process improvement and standardisationThese position is field based throughout our Europe North region (UK, Ireland, Belgium, Netherlands, Sweden, Denmark).Responsibilities: Conduct clinical and interface workflow analyses along with specific Integration Agfa colleages. Discuss and design workflows of solution and product options and choices in line with contract specification and statement of work with customer and third-party user requirements as requiredConfigure and customise product and solution managing customer expectations along with the request and control of customer’s obligation to cooperateDraw-up training and implementation concepts and deliver training to customers and Agfa employees both on and off siteGo-live support on-site for new and upgraded solutions (out of hours where applicable)Respect project budget to obtain billable days and document/communicate according to project and Team guidelines.Accountability for timely implementation and high-quality implementation of a product/solution according to Agfa HE best practice proceduresFault evaluation of product/solution including remote and on-site visits as well as specific site responsibility where directedSales related work, involving tenders and demonstrations as well as attendance of conferences etcAdherence to the ITIL frameworkAccountability for being knowledgeable and up to date on latest Agfa Healthcare solutions and competitors’ products & solutionsOther application duties as deemed appropriateSkills: Broad technological expertise in PACS/RIS radiology workflowExcellent knowledge of workflow within a hospital/clinical environmentThorough understanding of radiology clinical applicationsWorking knowledge of DICOM and HL7 standards and interactionsStrong ability to develop and deliver end-user training in a classroom, on site and virtual web-based training methodologiesExcellent planning skills and self-discipline to work with limited supervisionStrong team working and communication skillsExcellent training and presentation abilitiesStrong analytical, problem solving and organisational proficienciesSuperior customer advocacy/satisfaction skillsExcellent oral and written communication skillsEducation:Ideally a BSc or DCR trained Radiographer with some PACS/RIS Administrative experience in a clinical setting.Experience: Prior experience with AGFA PACS/RIS is required for this role Experience as a PACS/RIS System AdministratorExperience as a technical/applications trainerAdditional Requirements: Strong technical aptitude mixed with a solid clinical hospital backgroundRegular travel, some overtime work required at timeStrong communication skills, troubleshooting skills and able to self-direct