Custody Operations Change and Transformation - Senior Project Manager

Help shape the future of Custody by turning ideas into scalable outcomes. Join a fast‐paced, collaborative team focused on elevating client experience through disciplined delivery and intelligent automation. You will work across process, and technology with visibility to senior leadership. Bring your program leadership, problem‐solving, and storytelling skills to deliver measurable impact.As a Operations Automation Lead within the Custody team, you will lead and contribute to high‐impact initiatives spanning functional process within Custody Operations. You will manage xLOB programs with partners and stakeholders across Product, Operations, Technology, Risk and Controls, Compliance, Finance, and Business Management to enable strategic decision‐making and deliver operational automation and efficiency. Together, we will identify and execute large‐scale transformation opportunities and strengthen governance, transparency, and risk management.Job ResponsibilitiesManage and execute complex, cross‐functional programs from initiation through delivery, ensuring scope, schedule, and budget adherenceBuild strong partnerships with stakeholders across product, operations, technology, finance, and business management; collaborate across global regionsOversee governance and documentation, including charters, exit plans, annual governance questionnaires, and materiality assessmentsTrack technology trends and recommend strategic implementations for Custody and Securities ServicesProvide executive‐ready transparency through robust reporting and project governance; ensure timely delivery with strong risk mitigationIdentify issues and facilitate resolution, escalating promptly when neededManage process re‐engineering, process realignments, and location strategies to drive efficiencyAnalyse system infrastructure and process flows to identify productivity and efficiency opportunitiesGather and document business requirements with operations and client‐facing teams; translate requirements for technology and product developmentMonitor, track, and report milestones and timelines; manage UAT and production deployment readinessRepresent the team in senior program delivery forums; produce clear summaries and presentations for stakeholdersRequired Qualifications, Capabilities, and SkillsBachelor’s degree or equivalent experienceProven track record leading large change programs and implementing new business processesExperience independently managing complex projects with cross‐functional stakeholders, including senior leadership engagementStrong stakeholder management and communication skills; able to produce executive‐level materials and updatesSolid understanding of the trade transaction lifecycle, cash management, and corporate actionsExperience with intelligent automation and analytics tools (e.g., Alteryx, Tableau) and data skills in Python and SQLStrong analytical, problem‐solving, and issue‐resolution skills with disciplined execution in fast‐paced environmentsExperience in Custody, Securities Services or Middle Office functionsExcellent meeting facilitation, presentation, and organizational skills; ability to manage multiple prioritiesPreferred Qualifications, Capabilities, and SkillsMaster’s degree or advanced study in a relevant fieldExperience implementing AI or blockchain‐enabled solutions in production environmentsFamiliarity with governance artifacts such as charter maintenance, materiality assessments, exit plans, and governance questionnairesAdvanced data science or automation proficiency (e.g., Alteryx, Tableau, Python, SQL) for scaling operational efficienciesExperience leading process re‐engineering and location strategy initiatives across global programsExposure to senior‐level communications, presentations, and stakeholder managementCustody product and process knowledgeJ.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. J.P. Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. Corporations, governments and institutions throughout the world entrust us with their business in more than 100 countries. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world. Full timePosting Date: 2026-07-31