GTS Team Leader

Location: UK - Hatfield | Job-ID: 220738 | Contract type: Standard | Business Unit: OthersLife on the teamJoin one of Computacenter's fastest growing customer-facing teams and play a pivotal role in leading, developing and inspiring a high-performing operation.As a Team Leader, you'll be responsible for managing a diverse team of Customer Executives and Sales Order Management professionals, ensuring exceptional service is delivered to our customers while driving engagement, performance and continuous improvement across your team.This is an exciting opportunity for an experienced people leader who is passionate about developing talent, building strong stakeholder relationships and creating high-performing teams. Whilst experience within technology services is beneficial, it is not essential. We are keen to hear from candidates who can demonstrate strong leadership capability What you'll doLead, coach and develop a team of Customer Executives and Sales Order Management professionalsCreate a high-performance culture focused on customer outcomes, engagement and continuous improvementDrive individual and team performance through effective objective setting, coaching and development planningManage employee relations matters, performance conversations and career development activitiesBuild strong relationships with internal stakeholders across multiple business functionsEnsure excellent service delivery and customer experience through effective team managementIdentify opportunities to improve processes, efficiency and team effectivenessSupport organisational growth by developing capability and succession within the teamAct as a role model for Computacenter's values and leadership behaviours What you'll needProven experience leading and developing people within a customer-facing or operational environmentStrong coaching, mentoring and performance management skillsAbility to manage challenging conversations in a constructive and professional mannerExcellent stakeholder management and relationship-building skillsStrong communication and influencing abilitiesExperience driving team engagement and performance improvementA collaborative leadership style with a focus on developing othersExperience within service delivery, customer success, operations or managed services environmentsCommercial awareness and understanding of business performance driversExperience leading multi-disciplinary teamsAbout usWe are a leading independent technology and services provider, trusted by large corporate and public sector organisations. We are a responsible business that believes in winning together for our people and our planet. We help our customers to source, transform and manage their technology infrastructure to deliver digital transformation, enabling people and their business.We’re a place where you can belongWith over 21,000 people across 22 countries, we are proud of our inclusive culture - where everyone can thrive, feel valued, and truly belong.You’ll see this reflected in our recruitment process too. We aim to provide fair access to opportunities and an inclusive, barrier‐free experience. All that matters to us is that you share our vision and values, and bring the skills and experience we need.As a Disability Confident Committed employer, we offer a guaranteed interview scheme. If you opt in and meet the minimum criteria for the role, you’ll be guaranteed an interview, and we’re happy to support any reasonable adjustments. Please let us know when you apply.If you share our values and want to make a meaningful impact in a supportive, forward-thinking environment - we’d love to hear from you!