Global Digital Experience Manager

Who we are Our Hotels We work with some of the most talented and unique individuals in our business, who always ensure the extraordinary guest experience of Dorchester Collection and the hotels within it. It is, after all, our people that bring our vision to life. As a member of our Dorchester Collection Family, we will support your development by nurturing your personality, creating a transparent culture of trust collaboration and appreciation. Supported by our annual personal development planning, tailored learning opportunities and our Academy programs you will be a part of creating a bespoke experience. Treasured by guests. Cherished by employees. Celebrated worldwide.Diversity and Inclusion at Dorchester Collection are core beliefs of our We Care philosophy. The basis of We Care is to create an environment where all of our employees feel valued and respected, allowing positive engagement to prosper. We continually strive to build and nurture a culture where inclusivity is part of our DNA, reflected by our core values of Passion, Personality, Respect, Working Together and Creativity. If you need us to do anything to support you during the recruitment process, such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself, please email careers.dc@dorchestercollection.com so that we can discuss how we can support you through the process. Please note that we will not be able to respond to individual enquiries about update Reference 2026-6405 Your future, our legacyHotelDorchester CollectionDivision & DepartmentCorporate Office - Sales & MarketingJob TitleGlobal Digital Experience ManagerContract TypePermanentStatusFull timePosition OverviewWe care about your career and are known for having the absolute best people in the industry. When you join us as a Global Digital Experience Manager you start a unique opportunity to become celebrated as the very best in your field. You’ll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.What you'll getAs Global Digital Experience Manager at Dorchester Collection, here are just some of the great benefits you will receive: Complimentary stays with breakfast included in all 10 Dorchester Collection hotels 50% off at bars and restaurants within all of our Dorchester Collection hotels750 Refer a friend bonus schemeWorld class development opportunitiesSocial events throughout the yearWorkday Lunches in the form of a prepaid contactless cardSeason ticket loan and cycle to work schemeExclusive Access to a discount platform featuring 1000s of retailersSubsided access to gyms, fitness classes and wellness experiencesPrivate medical insuranceCompetitive retirement schemeWhat you'll doAs the Global Digital Experience Manager, you will be responsible for owning the digital estate and conversion journey across Dorchester Collection, ensuring the website, booking engine, and digital touchpoints deliver a seamless luxury experience that converts.. In this role, you will:Define and execute website strategy across all property and collection-level sites, balancing brand experience with commercial performanceOwn SEO strategy: technical SEO, content optimisation, and search visibility across traditional and AI-driven searchManage the booking engine experience and conversion rate optimisation (CRO), working with web developers, IT and third-party partnersOversee the e-shop strategy and digital retail experienceLead CMS governance: templates, standards, publishing workflows, and content architectureOwn the development roadmap: prioritise enhancements, manage technical debt, and coordinate with developers and agenciesMonitor and improve Core Web Vitals, site speed, accessibility, and technical performanceDefine measurement frameworks for digital experience (conversion funnels, UX metrics, engagement)Partner with hotel marketing teams to ensure property-level content is on-brand and optimisedOur values of Passion, Personality, Respect, Working Together and Creativity guide us each and every day. As a Digital Marketing Manager you’ll have the opportunity to bring these to life and continue to create our legacyLead and support the Digital Marketing Executive by setting clear goals, providing regular feedback and coaching, encouraging professional growth, and ensuring high-quality delivery across day-to-day activities.The items shared are the essence of a day in the life of a Digital Experience Manager but we’ll make sure you are provided with specifics on how we care for our brandWhat you'll bringPrevious digital experience, website management, or e-commerce, within luxury hospitality, travel, or premium consumer brandsExperience owning a website strategy end-to-end: roadmap, development partners, CMS governance, and commercial performanceDeep understanding of SEO, AEO (Answer Engine Optimisation), and GEO (Generative Engine Optimisation), with measurable organic growth outcomes, plus CRO principles and UX best practicesExperience managing booking engines, retail e-commerce (e-shop), digital commerce funnels, and third-party development partners; able to write a technical brief, evaluate a sprint, and challenge an agency on deliveryFamiliarity with schema markup, Core Web Vitals, accessibility standards, and CMS platforms (ideally Umbraco, WordPress, or equivalent)Data-literate: able to interpret analytics and make evidence-based decisions about the digital estateExperience working across multiple properties or markets simultaneouslyExperience directly line managing at least one digital or operations executive; able to delegate effectively, maintain quality standards, and develop team members in a support-function roleComfortable managing dotted-line relationships with hotel marketing teams, holding external developers and agencies accountable to timelines and qualityHigh attention to detail with a quality-first mindset for the guest-facing digital experienceDegree in digital, marketing, computer science, or related professional experiencePosition locationJob LocationUnited KingdomLocation3rd Floor, 1 Knightsbridge SW1X 7LX London