Lead IT Business Analyst
Lead IT Business AnalystVacancy Reference peabodygroup/TP/1231/1317 Number of Positions:1Contract Type:Permanent Full TimeContract Details:Monday to Friday 9:00 - 17:00 Salary:72310Working Hours:35Location:LondonClosing Date:28/08/2026Vacancy Category:ITService Area:Information Technology Directorate:Group Support ServicesOur VacancyLead IT Business Analyst – Shape the Future of Housing Services at PeabodyAre you an experienced Business Analyst looking to make a real impact? As a Lead IT Business Analyst at Peabody, you’ll play a pivotal role in delivering one of the most significant digital transformation programmes in our organisation.Working as part of our Peabody on Point Programme, you’ll help shape the future of housing services through the implementation and ongoing evolution of Microsoft Dynamics 365 CRM. You’ll collaborate with colleagues from across the business to deliver technology-enabled change that improves services for residents, enhances colleague experience and supports Peabody’s long-term ambitions.This is a high-profile role offering significant visibility, influence and the opportunity to help create a more connected, efficient and resident-focused future.What you’ll doLead business analysis activities across the Dynamics 365 CRM transformation programmeAct as the Business Analysis lead for Microsoft Dynamics 365 Customer Engagement, helping shape the product roadmap and future platform capabilitiesWork closely with operational teams to understand challenges, identify opportunities and define future operating modelsFacilitate workshops, process mapping sessions and requirements gathering activitiesLead analysis and redesign of end-to-end resident journeys, ensuring a resident-centred approach to service deliveryCollaborate with Product Owners, Architects, Developers and implementation partners to deliver effective solutionsDrive process standardisation and optimisation across housing and customer-facing servicesSupport data migration, data quality improvement and integration activities across multiple platformsLead, mentor and develop Business Analysts, promoting best practice and continuous improvementSupport benefits realisation activities, helping ensure measurable improvements in resident experience, efficiency and service performanceWhat you’ll needEssentialSignificant experience leading business analysis activity within large-scale business transformation programmesProven experience delivering Microsoft Dynamics 365 CRM implementations, enhancements or transformation programmesStrong understanding of Dynamics 365 Customer Engagement and CRM best practiceExtensive experience gathering, documenting and managing business, functional and non-functional requirementsStrong process analysis, process improvement and future-state design experienceExperience defining reporting, dashboard and management information requirementsExperience influencing senior stakeholders within complex organisationsExperience working with implementation partners and third-party suppliersStrong Agile delivery experience, including user stories and acceptance criteriaExcellent workshop facilitation, communication and stakeholder management skillsExperience supporting integration, testing, data migration and change adoption activitiesExperience leading, mentoring and developing Business AnalystsDesirableExperience within the Housing Association or Social Housing sectorUnderstanding of housing processes including repairs, complaints, tenancy management and resident engagementKnowledge of housing regulation and consumer standardsExperience integrating Dynamics 365 with housing management systems and digital servicesAgile certifications such as Scrum, SAFe or ICAgileProfessional Business Analysis qualifications such as BCS Business Analysis Diploma, CBAP or equivalentWhy Join Us When you join Peabody, you’re joining a team guided by our values:Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together.We’re committed to creating a workplace where everyone feels supported, included and empowered to do their best work.What We OfferUp to 30 days annual leave, plus bank holidaysTwo paid volunteering days each yearFlexible benefits scheme including family-friendly benefits and access to a discount portalLife assurance at 4x your salaryUp to 10% pension contributionProfessional development opportunities and career progression supportPlease read before applyingThis is a highly influential role supporting one of Peabody’s most significant transformation programmes. You’ll work closely with senior stakeholders, operational teams and delivery partners to shape the future of resident services through Microsoft Dynamics 365 CRM.Peabody does not provide sponsorship as a licensed UK employer.Assessment ProcessOur fair, inclusive and transparent recruitment process includes:First-stage interview (Assessment and Competency based questions): Monday 7th September 2026 at Westminster Bridge RoadSecond-stage interview: Week commencing 14th September 2026 If this sounds like the right opportunity for you and you’d love to be part of Peabody, we’d like to hear from you.Got questions? Reach out to George Murphy, Talent Specialist, at george.murphy@peabody.org.ukWe reserve the right to close this advert early should we receive enough applications.Attached documents:Lead IT Business Analyst.docx