Platform Manager D2C UK

Job DescriptionAre You Ready to Make It Happen at Mondelēz International Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.You provide software and application knowledge to support implementation of the given solutions.How you will contributeYou will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:Working collaboratively with multiple vendorsLeading complex projects - project managementStakeholder management and influencing skillsManaging infrastructure services delivery, support and excellenceWorking in global IT function with regional or global responsibilities in an environment like Mondelēz InternationalWorking with IT outsourcing providers using frameworks such as the IT Infrastructure LibraryWorking with internal and external teams and leading when necessaryMore about this roleAs a digital Commerce Technology lead embedded within our Marketing, Sales & eCommerce Product Stream, you will support and drive the D2C platform in the UK&I Business Unit ensuring it delivers measurable value to the business and exceptional experiences to consumers.How you will contributeYou will ensure that delivered services are optimized to meet business demands and the service operations strategy, plan, measure, report and communicate service improvement initiatives, and serve as a consultant on issues and resolutions. You will also recommend actions that can be taken to optimize investments and benefits and to mitigate risks. This role will require you to identify suppliers, evaluate them, on-board new vendors, establish and run vendor governance; collaborate with management and follow-up on requisitions, purchase orders, invoices, and payments; work with project resources to provide design collateral and to configure software components so they are aligned with security policy and governance; and ensure adherence to development and configuration standards and processes.What you will bringA desire to drive your future and accelerate your career. You will bring experience and knowledge in:Platform management, technical product management, or product ownership within a product-centric operating modelLeading complex platform delivery through agile ceremonies and roadmap executionStakeholder management and influencing skills across business and technologyManaging external delivery partners and vendor relationships within a platform team contextWorking in global IT functions within a product-centric or platform-line structureeCommerce platform ecosystems, integrations, and D2C/B2C digital environmentsWorking with internal and external teams and leading when necessaryMore details:Mondelēz International operates a Direct-to-Consumer (D2C) online shop in the UK, selling our iconic Cadbury brand directly to consumers. The D2C Platform Manager is accountable for the end-to-end delivery and operational excellence of this platform, driving future growth through technology enablement.Embedded within the Marketing, Sales & eCommerce Product Stream and operating under the POET (Product-Centric Operating Model) construct, this role owns the platform roadmap, coordinates the platform team (internal and external), and connects Business teams and stakeholders in Marketing, Sales, Supply Chain and R&D with Mondelēz Digital Services (IT) and external delivery partners.Key Responsibilities:Platform Ownership & Value DeliveryOwn the D2C platform roadmap, ticket and change backlog prioritisation, and delivery outcomes in collaboration with the Product Stream Lead and UK&I BU stakeholdersDefine and track OKRs and KPIs aligned to the Product Stream and quarterly delivery commitmentsEnsure platform services are optimized to meet consumer and business demands, monitoring platform performance and availabilityDemand & Delivery ManagementShape, validate, and prioritize demand (epics and user stories) based on business value, technical feasibility, and capacityCoordinate with Platform Engineers and external delivery partners to deliver incremental value through agile ceremoniesParticipate in Product Council and Platform Council forums to align cross-platform dependencies and surface risksReview business requirements for technical merit and feasibility, partnering with solution architects and platform experts to refine, and delivering implementation estimatesArchitecture & Technical DirectionPartner with the Platform Architect to maintain the platform's technical direction, ensuring alignment with the Global MS&E Product Stream architecture visionOversee technical integrations (payment services, SAP, CRM/Consumer Data, web services, and content systems) ensuring alignment with Enterprise Architecture standardsProvide insight and guidance to business stakeholders demonstrating how technology solutions can be leveraged to meet eCommerce goalsAnalyze, identify, research, and recommend technology solutions to meet business requirements and IT system standardsSecurity, Privacy & ComplianceBe the privacy, security and controls steward for all digital and eCommerce scope of the platformEnsure vulnerabilities and incidents are identified, reported, and addressed with appropriate action plans in place, per company guidelinesStakeholder & Vendor ManagementDevelop strong partnerships with BU stakeholders (Marketing, Sales, Supply Chain, Finance, R&D, Quality) as the platform's primary point of engagementManage external delivery partner relationships, including vendor governance, performance management, and commercial oversightRepresent the platform at Quarterly Planning Meetings and escalate risks/dependencies as neededContinuous Improvement & OperationsMonitor platform services in production, identify and resolve operational issuesDrive platform evolution by identifying technology opportunities, staying abreast of eCommerce trends, and surfacing these as backlog itemsEnsure adherence to development standards, configuration governance, and Agile ways of workingWhat We're Looking For:Essential:Bachelor's degree (preferably in Computer Science, Engineering, Mathematics, Business Administration or similar) or equivalent industry experienceExperience in a Platform Manager, Technical Product Manager, or Product Owner role within a product-centric IT operating modelSubstantial experience in the Digital/eCommerce space with strong understanding of D2C/B2C platforms and their ecosystemsDemonstrated ability to own a product/platform backlog, define OKRs, and drive delivery outcomes through Agile ceremoniesExperience managing external delivery partners and vendor relationships within a platform team contextExperience with technology solutions in supply chain, finance, consumer data, payment gateways, and marketing — especially linked to eCommerceVery strong communicator and problem solver, with a collaborative can-do attitude to solving challengesComfortable influencing leadership, business and external partners, with excellent interpersonal skills including teamwork, facilitation, and negotiationHigh emotional intelligence to work effectively across diverse personalities, cultures, and organizationsComfortable operating within governance frameworks (e.g., Product Councils, Platform Councils, Quarterly Planning)Excellent written, verbal and framing skillsCuriosity and energy to continually learn new technologies, stay appraised of security and regulatory changes, and surface these as opportunitiesPreferred:Experience working within a product stream / platform line structure (or equivalent product-centric operating model)Familiarity with eCommerce platforms (Shopify, Magento, BigCommerce, headless commerce architectures)Experience with SEO, PXM, Content Syndication, and eCommerce analyticsConsumer-Packaged Goods or Food industry experienceUK market experienceAgile delivery methods (Scrum, Kanban); Scrum Master or Product Owner certification is a plusPreferred experience in D2C and/or B2B eCommerceHybrid model: 3 days per week in the office requiredReporting & GovernanceReports to: Product Stream Lead – Marketing, Sales & eCommerce (or Platform Line Lead)Works within a Platform Team (cross-functional, 5–11 members)Participates in: Product Council, Platform Council, Quarterly Planning, Technical Design Authority forumsHybrid model: 3 days per week in the office required Relocation Support Available? No Relocation support availableBusiness Unit SummaryWe value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!Our people make all the difference in our succesMondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.Excited to grow your career We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!IF YOU REQUIRE SUPPORT TO COMPLETE YOUR APPLICATION OR DURING THE INTERVIEW PROCESS, PLEASE CONTACT THE RECRUITERJob TypeRegularSoftware & ApplicationsTechnology & DigitalSummaryLocation: Uxbridge, United KingdomType: Full time